Customer Experience
2 weeks ago
You will be responsible to develop, implement and maintain measures of Hub Lounges performance, Employee performance and other support service area.
Your specific responsibilities will include and not limited to the following:
- Produce reports and presentations related to Employee performance, Lounges KPIs (Doha & Outstation) and Support Services. Ensure that this information is final, accurate and highlights areas of opportunity or risk to the business.
- Create, improve and maintain multiple data models, ensuring the quality of the data is maintained.
- Analyze information using various statistical methods, highlight patterns and trends within the data suggesting conclusions.
- Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
- Proactively research new data sources or make modifications to existing systems to enhance the performance of the business.
- Compile and provide statistical / supporting data as advised by the management through presentations business cases and management information reports.
- Investigate, analyze and respond to staff performance issues that maybe received through various sources.
- Evaluate and problem solve through data analysis. Work closely with colleagues to identify data related problems and resolve concerns as necessary.
- Provide documentation and reports detailing the identified problem, definition, and procedures for solving them
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.Together, everything is possible
Qualifications:
About you
You will possess
- High School Qualification / Vocational Qualification /Relevant Diploma or Equivalent with minimum 4 years of jobrelated experience
- Bachelor's Degree or Equivalent with minimum 3 years of jobrelated experience
- At least 2 years of related experience in Performance / Data Analysis.
- Experience in documentation and reporting of operational / staff related performance.
- Preferably strong analytical and presentation skills including expertise in preparing charts, models, prototypes and reports and good understanding of Key Performance Indicators (KPI).
- Knowledge in POWER BI tool is an added advantage
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to applyPlease note this role is based in Doha.
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