Customer Experience

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

As a Cabin Safety Investigator, you will be responsible for the administration and management of Cabin Safety Reports (CSR), Cabin Security Reports (CABSEC) and Medical Incident Reports (MIR) in the Safety management System.


You will be required to analyze data in order to identify trends and latent conditions within Cabin Operations to enable the Cabin Services Cabin Safety department to adopt a proactive approach in mitigating operational risks and addressing hazards.


You will prepare reports and investigate Cabin Safety Occurrences to identify the root cause and take the necessary corrective action in a timely manner.

You will create a Just Culture when conducting an investigation and providing feedback for an occurrence.


In addition to the above, Cabin Safety Investigator is also responsible to promote and inculcate a Safety First culture within Crew by providing constructive feedback for all the Safety reports received in the AQD system.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications:

To be successful in this role, you will have:

  • A Bachelor's degree or equivalent with a minimum 5 years of job-related experience required.
  • A total of 7 years of Cabin Crew work experience in a multinational airline is required.
  • Experience in Cabin Operations would be an advantage.
  • Minimum 2year experience as Supervisor in a multinational airline.
  • Currently working as a Cabin Safety Investigator will be an added advantage.
  • Completed Performance Management / Training Management Program.
  • Computer literate with a thorough knowledge of Microsoft Office.
  • A good understanding of Aviation Safety.
  • Excellent written and oral English communication skills.
  • Good administrative and organizational skills.
  • Willingness to relocate to Doha, Qatar.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply
  • Customer Experience

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar.The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance Indicators,...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the endtoend value chain to fortifying a true ecommerce experience to the launch of digital freight marketplaces and much more. At Qatar Airways Cargo we recently launched our VISION 2027 Roadmap as part of The Next Generation...


  • Doha, Baladīyat ad Dawḩah, Qatar Tesla Full time

    Tesla participates in the E-Verify ProgramWhat to Expect As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...


  • Doha, Baladīyat ad Dawḩah, Qatar Iccqatar Full time

    Respond to customer inquiries via phone, email, and chat in a timely and professional mannerPerform eKYC checks to ensure customer compliance with regulatory requirementsManage customer queries and resolve any issues in a prompt and efficient mannerProvide customer support on various aspects of online money transfer services, including account setup,...


  • Doha, Baladīyat ad Dawḩah, Qatar ORYX International School Full time

    Serve as the main point of contactfor parents, pupils, and staff, providing outstanding customerservice and addressing inquiries, concerns, and requests promptlyand professionally.Build strong relationshipswith customers, understanding their needs and preferences andoffering personalized assistance andguidance.Proactively communicate with parentsregarding...

  • Customer Experience

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleYou will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.Operational role includes:Provide necessary support by assisting with any Cabin Crew related matters during their tenure.Responsible for handling an...

  • Customer Experience

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleYou will be responsible to develop, implement and maintain measures of Hub Lounges performance, Employee performance and other support service area. Contribute to the development, preparation, strategies and plans, liaising with internal and external stakeholders as necessary. Provide service areas with Business Intelligence and data analysis...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the role The airfreight industry landscape is entering an accelerated phase ofchange and transformation. From digitalising the endtoend valuechain to fortifying a true ecommerce experience to the launch ofdigital freight marketplaces and much more. At Qatar Airways Cargowe recently launched our VISION 2027 Roadmap as part of The NextGeneration...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the Role Manage all terminal operations at HIA which includes though not limited to check in & Boarding Arrival Baggage handling VIP operations Trolley Services Porterage services PRM / Special Handling Buggy operation and areas associated with the planning operation and delivery of these key areas to provide services as per agreed service levels to...


  • Doha, Baladīyat ad Dawḩah, Qatar Katara Club Full time

    Qualifications & SkillsExcellent customer service skillsWell-groomed, smart & professional appearancePositive attitude, problem solver, physically activeOutstanding written and verbal communication skillsTeam player, available to work shiftsHigh-school diploma or suitable equivalentExperienceRequired minimum 3 years of experience in a multicultural...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About theRole Manage allterminal operations at HIA which includes though not limited tocheck in & Boarding Arrival Baggage handling VIP operationsTrolley Services Porterage services PRM / Special Handling Buggyoperation and areas associated with the planning operation anddelivery of these key areas to provide services as per agreedservice levels to all...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the RoleManage terminal operations at HIA, including check-in, boarding, baggage handling, VIP operations, trolley services, porterage services, PRM/special handling, and buggy operation to provide services to customer airlines and stakeholders. Continuously seek productivity improvements and revenue generation opportunities to enhance profitability...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the RoleManage terminal operations at HIA, including check-in, boarding, baggage handling, VIP operations, trolley services, porterage services, PRM/special handling, and buggy operation to provide services to customer airlines and stakeholders. Continuously seek productivity improvements and revenue generation opportunities to enhance profitability...


  • Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. Responsible for understanding current customer proposition, feedback, industry standards,...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Manager Customer Experience Design - DigitalQatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id Closing Date: JOB DESCRIPTION As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization,...