Customer Experience

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the role


You will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.


Operational role includes:

Provide necessary support by assisting with any Cabin Crew related matters during their tenure.

Responsible for handling an effective administrative support function within the Department.

Provide care and support to Cabin Crew who need of any counselling through illness or any other personal challenges.

Monitor Cabin Crew absences which may be due to sickness or non
- availability for duty, and provide them with the required guidance.


Assisting Cabin Crew with a direct view into resolving issues or by referral to relevant department / person in order to provide a solution to issues faced.


Liaise with internal and external departments for any employee related issues whilst ensuring that all stakeholders are up to date with the latest information.

Provide assistance to Cabin Crew by acting as a key liaison between external parties.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

Qualifications:

About you

  • Relevant College or University qualification to min Bachelor's level with minimum 3 years of jobrelated experience required or High School/Vocational/ relevant Diploma with minimum 4 years of jobrelated experience.
It is essential to have

  • Ability to use logic and reasoning to identify and analyse the pros/cons of alternative solutions, conclusions, or approaches to problems.
  • Highly developed interpersonal skills and the ability to be empathetic
  • Excellent English communication skills, both verbal and written
  • Possess excellent people management skills
  • Ability to work in shift pattern, roster based including night shifts.
  • Holding a valid Qatar Driving license will be an added advantage.
  • Cabin Crew experience will be an added advantage
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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