Order-Taker Room Service

2 weeks ago


AlJumayliyah, Qatar Hilton Full time
As an Order-Taker, youwould be responsible for the below;

  • Answer guest callsin a warm and friendly manner
  • Take orders and manage theservice chart
  • Monitor activity to determine order flow
  • Respond to guest inquiries and requests in a timely,friendly, and efficient manner
  • Perform opening andclosing duties, as needed
  • Help fellow team members andother departments whenever necessary to maintain a positive workingrelationship
  • Attend all mandatory training as instructedby the management team
  • Attend all the daily briefingsand meetings together with the team
  • Receive complaintsand resolve problems
  • To maintain timekeeping andpersonnel records
  • Monitor compliance with safety andhygiene regulations
  • Maintaining high levels ofcommunication and teamwork at all times An Order-Taker is alwaysworking on behalf of our Guests and other Team Members.
Tosuccessfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

  • Excellentverbal skills
  • Positive attitude
  • Goodcommunication skills
  • Committed to delivering high levelsof customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different worksituations
  • Ability to work on your own or inteams

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