Receptionist

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar HILTON Full time


A Receptionist provides reception servicesfor Guests to contribute to an overall exceptional experience fromcheck-in through check-out and complete audits, as required.

Whatwill I be doing? As Receptionist, you will provide receptionservices for Guests to contribute to an overall exceptionalexperience from check-in through check-out and complete audits, asrequired.

A Receptionist contributes to the first impressions ofour Guests and, therefore, must perform the following tasks to thehighest standards:

  • Achieve positive outcomes from Guestqueries in a timely and efficient manner
  • Ensure anefficient reception experience for Guests, including check in/out,and complete audit procedures, as required
  • Ensure thatboth the Front Office Manager and Reception Supervisors are keptfully aware of any relevant feedback from guests and, or, otherdepartments
  • Demonstrate a high level of customer serviceat all times
  • Attend appropriate training courses, whenrequired, and assist with the Night Team's training anddevelopment efforts
  • Demonstrate a knowledge of hotelroom categories, room rates, packages, promotions and other generalproduct knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promoteResort services and facilities
  • Use the correctprocedures regarding the acceptance of foreign currencies, creditcards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and allhealth and safety legislation
  • Act in accordance withpolicies and procedures when working with front of house equipmentand property management systems
  • Follow company brandstandards
  • Assist other departments, as necessary Whatare we looking for? Receptionists serving Hilton brands are alwaysworking on behalf of our Guests and working with other TeamMembers.
To successfully fill this role, you should maintain theattitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positiveattitude and good communication skills
  • Commitment todelivering a high level of customer service
  • Excellentgrooming standards
  • Ability to work on your own and aspart of a team
  • Competent level of IT proficiency Itwould be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:
  • Previousexperience in cash handling What will it be like to work forHilton? Hilton is the leading global hospitality company, spanningthe lodging sector from luxurious full-service hotels and resortsto extended-stay suites and mid-priced hotels. For nearly acentury, Hilton has offered business and leisure travelers thefinest in accommodations, service, amenities and value. Hilton isdedicated to continuing its tradition of providing exceptionalguest experiences across its global brands. Our vision"to fill the earth with the light and warmth ofhospitality" unites us as a team to create remarkablehospitality experiences around the world every day. And, ouramazing Team Members are at the heart of itall

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