Front Office Receptionist

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Wyndham Dubai Full time
Front Office Receptionist - Wyndham GrandDoha West Bay BeachLocation:QA

Property Name:
Wyndham Grand Doha WestBay

Req Id:23422Wyndham Hotels and Resorts is now seeking a FrontOffice Receptionist to join our team at Wyndham Grand Doha West BayBeach in Doha, Qatar.

Job SummaryThe Front Office Receptionist isresponsible for providing attentive, courteous and efficientservice to all guests during check-in, throughout their stay, andat checkout, while maximizing room revenue and occupancy.

GeneralRequirements

  • Maintain a warm and friendly demeanor at alltimes.
  • Must be able to effectively communicate bothverbally and written, with all level of employees and guests in anattentive, friendly, courteous and service orientedmanner.
  • Must be effective at listening to, understanding,and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions tomeet deadlines.
  • Approach all encounters with guests andemployees in an attentive friendly, courteous and service-orientedmanner.
  • Attend all hotel required meetings andtrainings.
  • Maintain regular attendance in compliance withWyndham Hotels & Resorts Standards, as required byscheduling, which will vary according to the needs of thehotel.
  • Maintain high standards of personal appearance andgrooming, which includes wearing the proper uniform andnametag.
  • Comply with Wyndham Hotels & ResortsStandards and regulations to encourage safe and efficient hoteloperations.
  • Maximize efforts towards productivity,identify problem areas and assist in implementingsolutions.
  • Must be effective in handling problems,including anticipating, preventing, identifying and solvingproblems as necessary.
  • Must be able to understand andapply complex information, data, etc. from various sources to meetappropriate objectives.
  • Must be able to cross-train inother hotel related areas.
  • Must be able to maintainconfidentiality of information.
  • Must be able to showinitiative, including anticipating guest or operationalneeds.
  • Perform other duties as requested bymanagement.
Fundamental Requirements

  • Greet and welcome allguests approaching the Front Desk in accordance with Wyndhamstandards.
  • Maintain proper operation of the PBX consoleand ensure that all hotel standards are met (ifapplicable).
  • Answer guest inquires about hotel services,facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages toguests and meeting rooms.
  • Review Front Office log andTrace File daily.
  • Answer inquires from guests regardingrestaurants, transportation, entertainment, etc.
  • Followall cash handling and credit policies.
  • Be aware of allrates, packages and special promotions as listed in the RedBook.
  • Be familiar with all in-house groups.
  • Beaware of closed out and restricted dates.
  • Obtain allnecessary information when taking room reservations and follow therate-quoting scenario.
  • Be familiar with hospitalityterminology.
  • Have knowledge of emergency procedures andassist as needed.
  • Handle check-ins and checkouts in afriendly, efficient and courteous manner.
  • Use propertwo-way radio etiquette at all times when communicating with otheremployees.
  • Fully comprehend and be able to operate allrelevant aspects of the Front Desk computer system.
  • Beable to perform and complete all tasks and duties on the shiftchecklist in a timely and efficient manner.
  • Be able tocomplete a bucket check, room rate verification report, andhousekeeping report.
  • Balance and prepare individualpaperwork for closing of shift according to hotelstandards.
  • Maintain and market promotions and guestprograms.
  • Maintain a clean work area.
  • Assistguests with safe deposit boxes.
Education &Experience

  • College course work in related fieldhelpful.
  • Experience in a hotel or a related fieldpreferred.
  • High School diploma or equivalentrequired.
  • Computer experience required.
  • Customer Services experience preferred.
PhysicalRequirements

  • Flexible and long hours sometimesrequired.
  • Light work - Exerting up to 20 pounds of forceoccasionally, and/or up to 10 pounds of force frequently orconstantly to lift, carry, push, pull or otherwise moveobjects.
  • Ability to stand during entireshift

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