Success Factor HR Support Specialist
1 week ago
- Reports and monitor bugs and their resolution by the implementation partner
- Prepare and document the data migration, bugs, workflows, administration of the HRIS system
- Logs, categorizes, prioritizes, tracks, and routes defects/incidents reported by users
About this role
- Work closely with HR Business SME's; vendor and DBS team;
- Prepare and Develops data of existing systems for migration to new system as per vendor requirement;
- Understand the current HR function and provide insight into current pain points;
- Understand integration requirements and highlight gaps with test cases and testing;
- Understands Recruit to Retire processes, Talent management, Payroll Overview & benefits administration;
- Able to troubleshoot, analyse, prioritize, and determine root causes to issues/incidents within Success Factors modules;
- First level contact point for HR users and other stakeholders for L1, support;
- Runs and validate SIT, UAT testing with internal HR users and with Implementation partners;
- Organize and felicitate system testing for HR users, business stakeholders, end users and document the issues, risks;
- Prepare help file, knowledge transfer documents for go live modules;
- Conduct functional knowledge transfer session for the HR Business SME's.
What you need to bring
- 5+ years of experience HR-IT System Implementation & Support;
- Minimum of 2 end to end SuccessFactors implementation, including hands on L1, L2 support;
- Functional expertise in several HCM areas including organizational management, personnel administration, payroll, time management, HR reporting, etc;
- Preparation & Execution of Test Cases / Test Plans / Test scripts;
- Experience in Change Management role (influencing, rollout and embedding change);
- Previous experience of being part of implementation team and support or working with SAP Success Factors is a must;
- Fluent English both spoken and written;
- Very good knowledge of HR processes to map with the system.
Benefits
-
Salary:
- Day Rate in USD Plus Allowance
Work Schedule:
- 9 Hours / 5 Days
Duration:
- 18 Months with possible extension
Location:
- Qatar
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