IT Service Desk Lead

1) Ensure full availability of Service Desk telephone and email support during shift.2) Provide telephone and email support for clients and users.3) Pro-actively monitor support mailboxes and log in the system.4) Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.5) Create,...

We are looking IT Service Desk/Help Desk engineer for Qatar location.Experience: 4+ YrsShould have experience in helpdesk activities.Pay: QAR7, QAR8,000.00 per monthExperience: IT Service Desk/Help Desk: 3 years (preferred)Language: Arabic (preferred)

IT Service Desk (Field Support)Responsibilities: Provide end user desktop support via remote control viewer (SCCM) Deploy standard Applications from SCCM package deployment. Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper...

Supervise, train, and mentor service deskstaff. Monitor and manage service requests andincident queues. Ensure that service requestsare prioritized and resolved in a timelymanner. Escalate and manage high-priority orcomplex issues.Incident TrendAnalysis Ensure that service requests andincidents are logged, prioritized, assigned, and resolved in atimely and...

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.We're looking for passionate, self-motivated, and creative team players who want to work hard and be...

Education Qualification/ Certification: Bachelor's degree in computer science, Management Information Systems or equivalent experienceMandatory Skills :Relevant IT certifications such as Microsoft, Networking etc. will be an advantage Hands on experience to perform remote troubleshooting. Experience in managing high volume of customer service. Overarching...

Front Desk Manager Full-time Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates...

Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job...

Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Responsibilities for...

Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and...

We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd...

Technical Proficiency:Proficient in ITIL methodologies, experienced in leading a team of IT Helpdesk professionals, including task delegation, performance monitoring, technical supervision and mentorship with hands-on experience in ITSM tools.Responsibilities: Supervising the team, provide escalated technical support and monitor performance. Manage the...

KeyResponsibilities:Inspect personal computer equipment,as well as install hardware and peripheral components such asmonitors, keyboards, printers and disk drives on user'spremisesEnsure ongoing and consistencemaintenance and update of the Group's activedirectoryInstall and configure specifiedsoftware packages such as operating systems, business...

Key Responsibilities:Inspect personal computer equipment, as well as install hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premisesEnsure ongoing and consistence maintenance and update of the Group's active directoryInstall and configure specified software packages such as operating systems, business...

Join our team as a Front Desk Supervisor at Millennium Plaza Doha, where you play a crucial role in providing top-notch and customer-focused service to our guests, making sure they have an unforgettable and pleasing stay.As part of your duties, you will oversee the daily operations of the front desk, supervise colleagues, and handle any guest needs or issues...

Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.Communicate effectively both verbally and in writing to provide clear directions to staff.Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.Use creative management skills to solve guest and team...

ABOUT AL JAZEERA:When Al Jazeera Channel launched from the Qatari capital, Doha on Friday, November 1, 1996, it was the first independent news channel in the Arab world. Media in the Arab world, till then, was characterised by state-controlled narratives that denied audiences the right to know and the right to be heard.Al Jazeera is also continuing to...

Maintaining Guest Services andFront Desk GoalsManages day-to-day operations,ensuring the quality, standards and meeting the expectations of thecustomers on a daily basis.Develops specificgoals and plans to prioritize, organize, and accomplish yourwork.Handles complaints, settling disputes,and resolving grievances and conflicts, or otherwise negotiatingwith...

CompanyQatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainabledevelopment,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of thebest national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint...

Position Summary:Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.You will also ensure hotel/Suite charges are processed diligently to guest's...