Front Desk Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time
Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

Responsibilities for Front Desk Manager

  • Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
  • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
  • Assist in the development and monitoring of the budget to provide top quality customer service
  • Schedule the front office staff and supervise workload during shifts
  • Act as liaison between the General Manager and staff
  • Answer phone inquiries, direct calls, and provide basic information
Qualifications
  • High School Diploma required, advanced degree in hospitality related field preferred
  • 2 years of previous front desk manager or front desk supervisor experience is preferred
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Ability to multitask, prioritize, and manage time

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