Front Desk Supervisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

About therole

Ensures all guests who visit thehotel receive a level of service and hospitality that exceeds theirexpectations by giving an added value experience through attentionto details and continuous customer focus. Handles all systems andprocedures connected with Front desk check in check out cashieringnight reception functions auditing functions luggage handling hotelinformation guest etiquette and other allied Front Office tasks.Projects an image of courteousness and hospitality while handlingguests monitoring the operations flow within theReception.

Key accountabilitiesinclude:

Operational
  • Monitors room status in order toobtain the maximum room revenue with maximum occupancy and servicequality to provide guest satisfaction.
  • Providesprompt courteous and efficient service to all guests from arrivaltill departure. Ensures guests are personally greeted by name ifknown and escorted to their room to make them feel expected andwelcomed.
  • Conducts in room and hotelfamiliarization and assists guests with hotel activityenquiries/requests maintains an up to date knowledge of hotelinformation and local services including operating hours promotionsevents attractions and any allied information to provide informedresponse to guest queries.
  • Carries out athorough shift handover at the beginning and end of each shift andchecks that all items requiring attention are detailed in receptionlogbook and initialed once completed ensuring the same is followedby all FDAs.
  • Accurately administers Front Deskcashiering standards and complies with all laid down systemspolicies
and procedures.
  • Receives payments adhering to thecompany credit policy. Anticipates sold out situations and knowshow many rooms are overbooked. Maintains an awareness of ratelevels to be sold on a daily basis and the occupancylevels.
  • Ensures that bills on shift are checkedand closed correctly before balancing accounts of days businessat
end of shift according to company standardand policy.
  • Ensures that ownaccounting auditing practices as well as for all FDAs are in linewith company requirements.
  • Provides currencyexchange process miscellaneous charges and postscharges.
  • Handles guest complaints on the spotconcerning Front Desk Service and shares the information with otherdepartments if necessary. Notifies the Front Desk Manager/Operations Manager of any guest complaints.
  • Isaware of all expected VIP arrivals and departures and those alreadyinhouse and is familiar with the names affiliation and room numbersas an indication of personal courtesy andrecognition.
  • Ensures maximum room revenuethrough upselling within stipulated guidelines therefore optimizingthe sale of room inventory.
  • Actively involvedin promoting hotel facilities and services to guests and offersshow rounds and
familiarization to visitorsto promote the hotel.
  • Reduces wastematerials and supplies by adhering to the departmental guidelineson reusing and recycling.
  • Keeps the Managementpromptly informed of all problems unusual matters of significanceand compliments.
  • Strictly adheres to the hotelsPolicy on Confidentiality and Ethics.
  • Performother department duties related to his/her position as directed bythe Head of theDepartment.


Be part of an extraordinary story

Yourskills. Your imagination. Your ambition. Here there are noboundaries to your potential and the impact you can make. Youllfind infinite opportunities to grow and work on the biggest mostrewarding challenges that will build your skills and experience.You have the chance to be a part of our future and build the lifeyou want while being part of an international community. Our bestis here and still to come. To us impossible is only achallenge.

Join us as we dare to achieve whatsnever been done before.

Qualifications

About you

The successfulcandidate will have the following qualifications andskills:

Qualifications:

  • High SchoolQualification with Minimum 2 years of jobrelatedexperience
  • Or Bachelors Degree or Equivalentwith Minimum 1 years of jobrelatedexperience
  • Good communication skills. Excellentwritten and spoken English.
  • Knowledge of Operaor any Hotel PMS systems
  • Interactive customerservice oriented with warm cheerful and expressivepersonality.
  • Customer focused and always drivescustomer satisfaction.
  • Polite reliableknowledgeable and able to adapt to changingrequirements.
  • Open to new learnings and highlytrainable.
  • Able to perform underpressure.
  • Flexible to work onshifts.
  • Ability to foster teamwork among teammembers.
  • This is a uniformed position. Open toadapt and maintain good appearancestandard.

About QatarAirways Group

Our story started withfour aircraft. Today we deliver excellence across 12 differentbusinesses coming together as one. Weve grown fast broken recordsand set trends that others follow. We dont slow down by the fear offailure. Instead we dare to achieve whats never been done before.So whether youre creating a unique experience for our customers orinnovating behind the scenes every person contributes to our proudstory. A story of spectacular growth anddetermination.

Now is the time to bring yourbest ideas and passion to a place where your ambition will know noboundaries and be part of a truly globalcommunity.

This job has been sourced from anexternal job board.
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