Reservations Supervisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Jouri A Murwab Hotel Full time

The role of the Reservations Supervisor is to support the team with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and is on time.

Leading, motivating and coordinating a team is an integral part of the role as well as facilitating a smooth and effective communication, ensuring a seamless, highly satisfactory and incomparable service.


  • Efficient and knowledgeable coordination of all tasks and duties in the Reservations department in order to ensure errorfree and productive work sequences and guest satisfaction.
  • Updating reservations in the PMS received via the interface
  • Understand and be able to answer all questions about rates room categories and seasonality
  • Maintain and develop guest contact
  • Handle all reservation documents and correspondence correctly and conscientiously
  • Pass on sales leads to Sales team
  • Proactively try to crosssell (F&B, Transfers, etc.) and up Sell Room types, promote the hotel promotions.
  • Efficient and complete communication with all other departments, especially front desk, accounting and sales
  • Complete knowledge of the property management system.
  • Supervise the reservation operations ensuring the hotel standards and procedures are fully known and followed.
  • Ensure the privacy of the guests and confidentiality of the information is respected.

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

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