![RIXOS RIXOS DOHA QETAIFAN ISLAND](https://media.trabajo.org/img/noimg.jpg)
Reservation Supervisor
2 weeks ago
Rixos Qetaifan Island North
Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark.
Reservation Supervisor
This Reservation Supervisor is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.
What's in it for you:
- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
- Ensure information provided to guests is accurate and individualized
- Coach agents in areas of upselling, crossselling and ongoing skill set knowledge
- Monitor daytoday operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Assist in preparing daily, weekly and monthly reports
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
- Ensure smooth shift changes with proper passon to the next shift
- Report any equipment failures/problems & repair requests to Maintenance Department
Your experience and skills include:
- Diploma education
- Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/telemarketing
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Your team & working environment:
At Accor, we are Heartists
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.Do what you love, care for the world, and dare to challenge the status quo
**#BELIMITLESS
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