Client Service Associate

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar Snoonu Full time

Job Description:
Snoonu is seeking a dynamic and motivated Client Service Associate to join our team in Doha, Qatar.

As a Client Service Associate, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met in a timely and efficient manner.


Responsibilities:

  • Serve as the main point of contact for clients, addressing their inquiries and concerns promptly and effectively
  • Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention
  • Coordinate with internal teams to resolve client issues and ensure smooth delivery of services
  • Assist in the onboarding process for new clients, providing guidance and support as needed
  • Proactively identify opportunities to upsell and crosssell additional services to existing clients
  • Maintain accurate client records and documentation to ensure compliance with company policies and regulations
  • Collaborate with other team members to improve overall client service experience and drive business growth Requirements:
  • Minimum of 3 years of experience in a client service or customer support role
  • Resilient and hardworking with a strong focus on customer satisfaction
  • Excellent planning and organizational skills
  • Ability to work collaboratively with internal teams to achieve common goals
  • Strong communication and interpersonal skills
  • Bachelor's degree in Business Administration or related field preferred Benefits:
  • Relocation allowance for eligible candidates
  • Travel and spending expenses covered
  • Paid Time Off (PTO) for worklife balance and personal time

Working Environment:
At Snoonu, we are proud to be a company that transcends borders, promoting collaboration on a global scale.

Our team values diversity and inclusivity, creating a supportive and inclusive work environment where everyone has the opportunity to thrive and succeed.



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