Client Support Specialist
2 weeks ago
Job Description:
Qatar Foundation is seeking a part-time Client Support Specialist to join our team in Doha.
As an Associate Level position, the ideal candidate should have at least 4 years of experience in a client-facing role.
The Client Support Specialist will be responsible for providing high-quality support to our clients, ensuring their needs are met in a timely and professional manner.
Responsibilities:
- Act as the primary point of contact for clients, addressing any inquiries or issues they may have
- Assist clients with product information, troubleshooting, and resolving any technical issues
- Identify opportunities to upsell or crosssell products and services to clients
- Maintain accurate records of client interactions and transactions
- Collaborate with sales and marketing teams to provide feedback on client needs and preferences
- Provide regular reports on client satisfaction and feedback to management Requirements:
- Must be reliable and confident in dealing with clients
- Excellent teamwork skills to collaborate effectively with colleagues
- Creative problemsolving abilities to address client needs efficiently
- Strong communication skills, both written and verbal
- Previous experience in a client support role is required
- Bachelor's degree in a related field is preferred
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