Sales and Customer Care Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Diet Delights Full time

Company Overview:

As the leading meal prep service provider, we are dedicated to delivering high-quality, nutritious, and delicious meals directly to our customers' doors.

Our mission is to make healthy eating convenient and accessible to everyone.

We are seeking a dynamic Sales and Customer Care Manager to join our team, who will play a crucial role in driving our sales growth and ensuring the highest level of customer satisfaction.


Key Responsibilities:

-
Lead and Manage the Customer Care Team: Directly supervise and enhance the performance of the customer care team, ensuring they provide exceptional service at all times.
-
Strategic Sales Planning: Develop and execute innovative sales strategies to meet and exceed sales targets. Analyze market trends to identify new opportunities for growth.
-
Experience in Automation: Utilize automation tools to improve sales processes and customer service efficiency, reducing manual tasks and optimizing team productivity.
-
Lead Generation and Conversion: Employ expert techniques in lead generation and conversion strategies to expand our customer base and increase revenue.
-
Lead Nurturing: Implement effective lead nurturing practices to maintain engagement with potential customers and gently guide them through the sales funnel.
-
Customer Complaints Management: Handle customer complaints with tact and professionalism, resolving issues promptly to maintain trust and customer loyalty.
-
Process Management: Design and manage efficient processes for customer service operations, ensuring a seamless and positive experience for every customer.

Requirements:

  • Proven experience in leading a customer care team in a salesoriented environment.
  • Strong background in planning and executing sales strategies, with a track record of achieving sales targets.
  • Exceptional skills in lead generation, conversion, and nurturing.
  • Experience in managing customer complaints and implementing efficient customer service processes.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to work in a fastpaced, dynamic environment and adapt to changing priorities.

What We Offer:

  • A competitive salary with performancebased bonuses.
  • A dynamic and supportive work environment where your contributions are valued and celebrated.
  • Opportunities for professional development and career growth.
  • A comprehensive benefits package, including health insurance.

Salary:
QAR7, QAR10,000.00 per month

Application Question(s):
- joining availability?

Experience:

  • Sales and
Customer Service: 4 years (required)

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