Director of Rooms

2 weeks ago

Qatar Wyndham Hotels & Resorts Full time

Wyndham Hotels and Resorts is now seeking a Director of Rooms to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.


Job Summary:


The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.


Education & Experience:

  • At least 6 years of progressive experience in a hotel or a related field; or a 4year college degree and at least 2 years of related experience; or a 2year college degree and 4 or more years of related experience.
  • Previous management experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements:

  • Long hours sometimes required.


 Medium work
  • Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Fundamental Requirements:

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
  • Prepare and conduct all frontofhouse Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
  • Develop employee morale and ensure training of Rooms Division personnel.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
  • Monitor oversold dates to ensure the maximization of rooms revenue.
  • Tour rooms operating departments daily, greeting employees and soliciting feedback.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Complete the monthly reforecast.

COMPANY OVERVIEW:


Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents.

Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry.

Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham emp

  • Director of Sales

    2 weeks ago

    Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Director of Sales with luxury and lifestyle brand hotel experiences...

  • Director of Sales

    3 weeks ago

    Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Sales Director with luxury and lifestyle brand hotel experiences to...

  • Director of Sales

    2 weeks ago

    Qatar SPHC Full time

    Join our extraordinary worldDistinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Director of Sales with luxury and lifestyle brand hotel experiences to join our...

  • Admin Activities Director

    2 weeks ago

    Qatar The American School of Doha Full time

    Country:QatarLikelihood:Definite Dec 01, :00 PMStart Date:Jul 31, 2024School:American School of DohaEmployment Type:Full TimeContract Length:3 YearsJob Description:Associate Athletics & Activities DirectorThe role is classified as a faculty position with additional remuneration provided for leadership responsibilities (+3 placement on the faculty step...

  • Admin Admissions Director

    2 weeks ago

    Qatar The American School of Doha Full time

    Country:QatarLikelihood:Definite Sep 28, :00 PMStart Date:Jul 31, 2024School:American School of DohaEmployment Type:Full TimeContract Length:3 YearsJob Description:Aligned with the recommendation of the International Task Force on Child Protection, the successful applicant will complete a global background check as part of the hiring process. Director of

  • Director of Sale

    5 days ago

    Qatar Crowne Plaza Hotels & Resorts Full time

    Ready to spread the word about our exceptional guest experiences? We’re searching for a Director of Sales & Marketing with the strategic nous to help us beat our room night sales goals. Night after night. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Managing daily sales activities and coaching your team to deliver...

  • Complex Director of Revenue Management

    3 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 24016990 **Job Category** Revenue Management **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Responsible for maximizing revenue and profit associated with rooms and function space....

  • Director of Sales and Marketing

    1 week ago

    Qatar Staybridge Suites Full time

    Ready to spread the word about our exceptional guest experiences? We’re searching for a Sales & Marketing Director with the strategic nous to help us beat our room night sales goals. Night after night. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Managing daily sales activities and coaching your team to deliver to...

  • Director of Food

    2 weeks ago

    Qatar SPHC Full time

    Join our extraordinary worldDistinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.We serve up truly memorable experiences for our guests. But could you be our new secret ingredient? We're searching for a Director of Food and Beverage to give our guests a taste of the high life by...

  • Director of Food

    1 week ago

    Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** We serve up truly memorable experiences for our guests. But could you be our new secret ingredient? We’re searching for a** Director of Food and Beverage** to give our guests a taste of...

  • Director of Sales and Marketing

    2 weeks ago

    Qatar Staybridge Suites Full time

    A little taste of your day-to-day:As Sales & Marketing Director you'll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.***Every day is different, but you'll mostly be: Manage daily sales...

  • Deputy Director of Music

    4 weeks ago

    Qatar Doha College Full time

    **About us**: Doha College is a high-profile, leading, not-for-profit British International School for children aged 3-18. Its vision is to enable personal growth, instil a passion for learning, and create aspirational minds, whilst offering a well-balanced, all-embracing curriculum that follows the English National Curriculum. It was the first High...

  • Deputy Director of Music

    2 weeks ago

    Qatar Doha College Full time

    About us:Doha College is a high-profile, leading, not-for-profit British International School for children aged 3-18. Its vision is to enable personal growth, instil a passion for learning, and create aspirational minds, whilst offering a well-balanced, all-embracing curriculum that follows the English National Curriculum. It was the first High Performance...

  • Director of Sales

    2 weeks ago

    Qatar Wyndham Hotels & Resorts Full time

    Wyndham Grand is now seeking a Director of Sales (preferred Arabic Speaker) to join our team at Wyndham Grand Doha West Bay in Doha, Doha.Job Summary:The Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/Administrative Assistants in all...

  • Multi-property Director of Revenue

    4 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 23158484 **Job Category** Revenue Management **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for balancing the financial objectives of different lodging...

  • Director of Sales

    3 weeks ago

    Qatar Wyndham Hotels & Resorts Full time

    Wyndham Grand is now seeking a Director of Sales (preferred Arabic Speaker) to join our team at Wyndham Grand Doha West Bay in Doha, Doha. **Job Summary**: The Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/Administrative Assistants...

  • Assistant Director of Sales

    3 weeks ago

    Qatar Wyndham Hotels & Resorts Full time

    Wyndham Grand is now seeking a Assistant Director of Sales (preferred Arabic Speaker) to join our team at Wyndham Grand Doha West Bay in Doha, Doha. **Job Summary**: The Assistant Director of Sales (in charge for Sales Department) is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering...

  • Director of Revenue Management

    2 weeks ago

    Qatar Wyndham Hotels & Resorts Full time

    Wyndham Hotels and Resorts is now seeking a Director of Revenue Management to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.Job Summary:The Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the...

  • Multi-property Director of Revenue

    2 weeks ago

    Qatar Marriott International, Inc Full time

    Job Number Job Category Revenue ManagementLocation Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with...

  • Sales Executive

    2 weeks ago

    Qatar Wyndham Hotels & Resorts Full time

    Wyndham Hotels and Resorts is now seeking a Sales Executive - Events and Catering to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar. **Job Summary**: **General Requirements**: - Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly and courteous manner. -...