Magic Center Agent

2 weeks ago


AlJumayliyah, Qatar Hilton Full time

A Magic Center Agentaccepts, delivers and responds to Guest and management messages,enquiries and emergencies and uses their knowledge of the hotelfacilities, services, and the local vicinity to quickly respond tothe customer.

What will I be doing? As a Magic Center Agent, youwill accept, deliver and respond to Guest and management messages,enquiries and emergencies using their knowledge of the hotelfacilities, services, and the local vicinity to quickly respond tothe customer.

A Magic Center contributes to the first impressionsof our Guests and, therefore, must perform the following tasks tothe highest standards:

  • Achieve positive outcomes fromGuest queries in a timely and efficient manner
  • Acceptand deliver all messages correctly and promptly for both Guests andmanagement
  • Ensure all wake up calls take place at thecorrect time
  • Demonstrate knowledge of all hotelfacilities and service and use up-selling techniques to promotethese offerings when the appropriate
  • Handle emergencycalls immediately and relay comprehensive and accurate information,as required
  • Demonstrate a high level of customer serviceat all times
  • Comply with hotel security, fireregulations and all health and safety legislation
  • Attendappropriate training courses, when required
  • Demonstratea knowledge of all hotel services, local attractions and landmarksin the hotel vicinity
  • Follow company brand standards
  • Assist other departments, asnecessary

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