Supervisor-concierge

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

Número de Empleo

Categoría de Empleo Rooms & Guest Services Operations

Ubicación West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VER EN MAPA

Horario Full-Time



¿Ubicación remota? N



¿Reubicación? N

Tipo de Posición Non-Management

Descripción del Trabajo
Atender a las solicitudes de preparativos o servicios especiales por parte de los huéspedes (p. ej. transporte, reservaciones, servicio de tintorería) haciendo arreglos o identificando a los proveedores adecuados.

Atender a las solicitudes especiales por parte de los huéspedes con necesidades excepcionales y hacer un seguimiento para asegurar su satisfacción.

Reunir, resumir y brindar información a los huéspedes acerca del hotel y de las comodidades del área vecina, tales como eventos y actividades especiales.

Atender, registrar y procesar todas las llamadas, los mensajes, las solicitudes, las preguntas o las inquietudes de los huéspedes. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.

Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros.

Asegurarse de que las solicitudes que hayan quedado pendientes del día anterior reciban prioridad y sean resueltas. Controlar el inventario y hacer pedidos de artículos de oficina en general. Notificar a Prevención de Pérdidas o a Seguridad sobre cualquier denuncia de robo presentada por un huésped.

Asistir a la gerencia en la contratación, capacitación, organización, evaluación, asesoramiento, disciplina, motivación y entrenamiento de los empleados; servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas".

Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.


Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.

Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades.

Hablar con los demás utilizando un lenguaje claro y profesional; atender los teléfonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los demás. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.

  • Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
  • Autograph Collection, de Marriott, incluye un grupo selecto de hoteles asociados independientes de gama alta y de lujo, cada uno con sus propios y distintivos rasgos de personalidad, experiência, estilo y características. Ubicados en importantes ciudades y atractivos destinos por todo el mundo, los huéspedes de Autograph prefieren pernoctar en hoteles que reflejen su propio y personal estilo. Forme parte de nuestro equipo y aporte a los huéspedes innovadoras experiências que superan lo previsible.

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