Customer Research Officer

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the role

We are hiring for your skills to provide research assistance to CRM and the units it supports. Mainly be responsible in developing the feedback mechanisms in the department's survey platform, and ensure proper reporting and data flows of the collected responses in multiple integrated systems. This role will also lead the analysis of the combined operational and the experiential data.

Other operational duties would include:

  • Develop detailed business acumen of the internal client being serviced along with operational knowledge and understanding to be able to support them better.
  • Develop a quick understanding of the client's requirements and the agility to act on them in a valuable, yet practical and realistic approach.
  • Plan the sampling frame for the research studies conducted by the department.
  • Implement the research design in the survey platform and ensure that it follows the correct research methodology to collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations.
  • Support the benchmarking studies and competitor analysis of the team.
  • Compile and analyse statistical data using modern and traditional methods to collect it.
  • Deliver as requested the KPI measurement, dashboard, and regular reports with observations, analysis, key findings and recommendations that will help the department in understanding its business and operationalizing action plans for improvements.
  • Work with IT, the team and the clients to improve system integration, research data quality, data collection mechanisms, and data usage (collection, preparation, processing, and analysis) efficiency.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About You

We are looking for a passionate and experienced professional to join the Digital – Commercial Team.

  • Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience
  • Bachelor's Degree or higher in Social Sciences, Marketing Research, Marketing, Psychology, Sociology, Statistics, Economics, Applied Mathematics, Applied Computer Science or equivalent.
  • In depth understanding of current market conditions including competition landscape.
  • Experience working in more than 1 geographical region.
  • Exposure to a multi-cultural work environment.
  • Prior airline / consultancy experience.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

  • Market Researcher

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Coffee Roasters Full time

    Duties/Responsibilities:Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.Drafts questionnaires, polls, surveys, and other data collection resources.Researches and compiles data related to current product market, customer demographics and interest, and factors...

  • Clinical Research Officer Ii

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Public Healthcare Medical Group Full time

    Overseas Contract Jobs - Doha QatarClinical Research Officer II - Grade 110Designation: IRB Research MonitorThe post holder main focus will be on monitoring research studies and their adherence to the ethical conduct, as outlined by the research protocol and as per the IRB approval.In order to be considered for this vacancies you need to meet the essential...

  • Customer Service Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seekingآ Customer Service Officers for the further expansion of the office in Doha.With Net Profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.QNB Group operates through its...

  • Customer Relation Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Monaqasat Full time

    We are looking for a customer relation officer (front line) with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with the clients to provide company services, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.key roles...

  • Research Coordinator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Carnegie Mellon University Full time

    Opening in 2004, Carnegie Mellon University in Qatar is part of a reciprocal effort with the Qatar Foundation to bring excellent American educational undergraduate programs to the Middle East. The foundation of CMU Qatar's success is the extraordinary faculty and staff who work here. By bringing together a diverse group of people, we have benefited from the...

  • Customer Complaints Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Metazyber Technologies Full time

    Bachelor's degree in business administration, accounting or finance. A Minimum of 3 years' experience in same role. Experience working within a fully integrated JDE Enterprise One implementation and support. Good analytical skills and attention to the details. Good command of written English. Arabic preferred Accepted knowledge of MS office. Experience in...

  • Customer Service Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Kate FM Full time

    _We are Hiring a customer service officer (Arabic Nationalities)_As Agent Customer Service in Kate Facility Management QatarResponsabilities: Customer Service (Receiving Call from Tenant) Solving Issues all Kate Properties 24 Assigning work to technicians by using Rent Manager Software Reviewing issues (like pending) Provide detailed information on services...

  • Customer Service Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    Ensure sample data is entered into the appropriate systems in a timely manner within defined customer and business expectationsAnswering customer telephone/email enquiriesEnsure customer orders are processed in a timely mannerPerform cost center general ledger transfers and create accounts payable invoicing and credits as requiredPerform the accounts...

  • Market Research Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ansar Gallery Full time

    Job descriptionJob Summary: The Market Research Analyst will research, compile, and analyze information on products and market conditions to identify potential new markets, sales opportunities, and the most effective methods of marketing specified products.Duties/Responsibilities: Identifies and defines the objective of an assigned marketing research...

  • Research and Development Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Reqroots Full time

    Job descriptionRoles and Responsibilities:Head - R & D - Phd / Master's degree in Electrical / Electronic with 25+ years' of experience in leading cable industries, specialized in R&D and technical analysis, technical data preparations with strong proven track records.strong innovative and forecasting skills and ability in order to penetrate Asian and MENA...

  • Associate Research Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Northwestern University Full time

    Department:NUQ ResearchSalary/Grade:EXS/6The Associate Research Administrator at Northwestern Qatar (NU-Q) provides administrative assistance and routine problem solving in support of unit's research programs and mission. The Associate Research Administrator may assist with and/or complete proposal submissions, prepare information used in grant budgets,...

  • Custom Clearance Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar CANDIDZONE Technologies Full time

    Requirements Minimum of 3 years of relevant experience Possession of a Customs Clearance ID in Qatar Preferably of Arabian nationalityJob Types: Full-time, PermanentPay: From QAR10,000.00 per monthExperience: Custom Clearance officer: 3 years (required)Language: Arabic (required)

  • Customer Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Customer Care OfficerQatar Airways Location Doha, Qatar Category Customer Service Job Id Closing Date: JOB DESCRIPTION About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable...

  • Customer Relations Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar al waha for cars Full time

    Job Summary:The CRM Officer is responsible for managing the company's customer relationship management system to ensure the effective handling of customer interactions, data management, and support of marketing and sales efforts. This role involves data analysis, customer segmentation, and collaboration with various departments to optimize customer...

  • Customer Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Officer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Collection Researcher

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Museums Full time

    Key Accountabilities:Role PurposeProvides support to all day-to-day aspects of the care of the General Collection, including assisting in the planning, development, research, and implementation of collection exhibitions, touring exhibitions and/or curated exhibitions organized with loans, or touring exhibition.KEY ACCOUNTABILITIES Conducts provenance...

  • Customer Service Improvement Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About theRole:At Hamad InternationalAirport we believe that success starts with exceptional people. Weare on keen on finding the right personnel who will be responsibleto provide excellent Customer service and Terminal operationtraining as well as conduct customer service and operationalimprovement campaigns besides maintaining a customer centricairport...

  • Clinical Research Coordinator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    We are looking to hire a qualified Clinical Research Coordinator to join our dynamic team Overseeing the troublefree running of clinical trials Collecting data obtained from research, coding and analyzing it Managing budgets set aside for research Communicating with participants regarding study objectives Administering questionnaires and monitoring...