Customer Service
5 days ago
This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.
Key Responsibilities:
- Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
- Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
- Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
- Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
- Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
- Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
- Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.
Qualifications:
- High school diploma or equivalent; degree in business or related field is a plus.
- Proven experience in customer service, preferably in real estate or a related industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of the local real estate market is a plus.
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