Service Sales Engineer

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Otis Elevator Co. Full time

time type Full time

posted on Posted Yesterday

job requisition id 20127629

Date Posted: 2025-03-27

Country: Qatar

Location: QAT01: Office No. 3 & 4, 4th Floor, Al Manara Building, B Ring Road Doha Al Jadeeda, PO Box 23500, Doha – Qatar

The role holder is responsible for supporting the service sales operations including estimations, preparing maintenance contracts and negotiating contract renewals. The role holder maintains contracts database in the MIS system to ensure effective tracking of the sales pipeline. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities
  1. Manage a portfolio of elevator units through maintaining good working relationships with existing customers.
  2. Serve as primary contact for timely resolution of customer needs surrounding inquiries.
  3. Develop build-on repair and modernization sales through networking, bids and tenders.
  4. Develop your own sales strategy to achieve sales targets, ensuring profitability.
  5. Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results.
  6. Conduct sales negotiations and close deals, ensuring payment on time.
  7. Collaborate with fellow team members, including other sales representatives and field colleagues.
  8. Provide management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
  9. Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  10. Prepare estimates and issue quotations for additional repairs, upgrading of units and modernization.
  11. Liaise with clients to hunt new clients, negotiate maintenance contracts for non-Otis recoveries and modernization, ensuring all potential client risks are addressed under the renewal terms.
  12. Execute sales strategies to recover lost units, modernization and actively pursue clients to ensure unit recovery on favorable terms for Otis.
  13. Coordinate with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
Minimum Qualifications
  1. You have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experience.
  2. You have some experience in the sale of technical products requiring customer consultation.
  3. You have a strong customer and service orientation, including excellent interpersonal skills.
  4. You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
  5. You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization.
  6. Fluent written and spoken English & Arabic essential.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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