Service /Spares/Sales & Logistic Associate

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Kongsberg Maritime Full time
Service /Spares/Sales & Logistic Associate

Service /Spares/Sales & Logistic Associate

An exciting opportunity has arisen as SSS and Logistic Associate in Kongsberg Maritime services LLC. With strong leadership skills and a customer mindset, you will be responsible for the handling of local customers with a team of skilled Service Engineers, who perform in-field services, including commissioning, upgrades, maintenance, and repairs.

You will bring a strong background of planning and executing projects to the role, with experience of working closely with internal stakeholders and customers to deliver quality and reliability through our team. You care for your team and lead as a good example to ensure safe service execution, where the health and wellbeing of our employees are our top priority.

Plan for progress. Protecting People and Planet is our roadmap.

Responsibilities

  • Accountable for customer satisfaction, and management of customer expectations on field service jobs.
  • Handling of spare parts stock, inventory controls and shipments handlings.
  • Follow quality standards to ensure accuracy and quality of work performed by the Field Service personnel and jobs managed under their control.
  • Work with Sales and Service Operations manager to create FSE development plans and to gauge skills base requirements for the product centers aftermarket offerings.
  • Conducting risk reviews and analysis of field service jobs in-line with company processes.
  • Close cooperation with all internal stakeholders to ensure a one team approach culture.
  • Keep in close contact with key customers to develop and maintain strong relationships, promoting the company values.
  • Use a methodical and systematic approach, plan ahead, and define clear priorities.
  • Together with our customers scope and plan field service jobs.
  • Provide quotations and invoicing of service jobs.
  • Assist when required by the Sales and Service Operation manager with business development duties and long-term strategic planning.
  • Preparing and submitting quotations and details of costs for work to be done.
  • Assisting with bids for new contracts and supporting the activities of buyers.
  • Monitoring the finances at the different stages of a project to ensure it stays within the budgeted costs.
  • Monthly reporting assistance to operations manager.
  • Follow ups for outstanding and account receivables.

Qualifications and experience

  • Bachelor or master degree or equivalent in one or more of the following Engineering, Business management, Business administration.
  • Experience from customer handling / Sales is an advantage.
  • Relevant experience with project handling/ Project management preferably.
  • Fluent in English both written and orally.
  • Ability to operate calmly under pressure to meet deadlines and changing priorities.
  • Ability to manage projects to ensure quality, cost and deadlines are not compromised.
  • Strong understanding of supply chain processes (demand planning, procurement, inventory management, etc.).
  • High degree of computer literacy in Microsoft Office applications.
  • Familiarity with ERP systems.
  • Fresh graduates are encouraged to apply.

You are able to

  • Act on own initiative, make things happen and accept responsibility for the results.
  • Understand the organization's informal rules and structures and utilize political processes effectively to get things done.
  • Communicate in a clear, precise and structured way.
  • Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
  • Be aware of own strengths and limitations and pursue learning and career development opportunities.
  • Adhere to company rules and procedures and execute plans with commitment and determination.
  • Work with a continuous improvement mindset, promoting the same behaviours in your team.

What we can offer

  • An exciting and important position working for the world-leading supplier of maritime solutions.
  • International work environment and multidisciplinary team collaboration.
  • Challenging tasks in a high-tech environment.
  • An inspiring and safe work environment.
  • Professional development and career opportunities.
  • To take part in the green shift for the ocean space.
  • Good support and training in an established organization.

Work location

Point of contact
Narinder Singh, General Manager KMS Qatar

Applications will be evaluated on an ongoing basis.

Kongsberg Maritime Services LLC, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including LNG, Offshore, seaborne segments.

Through Headquartered in Norway, the company has manufacturing, sales, and service facilities in 35 countries.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3500 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

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