Customer Service Specialist
5 days ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Customer Service Specialist is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.
What you will do:
- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
- Participates in and attends all store meetings and other related functions.
- Represents a positive attitude toward the merchandise, the brand and the company.
- Participates in all inventories.
- Assumes and completes other duties as assigned by store management.
- Meets or exceeds weekly sales targets.
- Satisfactorily completes all duties as assigned by management.
- Is punctual and adheres to designated work schedule.
- Is flexible and works well with peers and management to accomplish duties.
- Follows M&S Policies and Procedures 100%.
- Performs housekeeping duties as required.
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
- Greets customers immediately upon entering the store with a smile and sincere greeting.
- Provides customers with current relevant information.
- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale.
- Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
- Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.
Required Skills to be successful:
- Friendly and engaging personality, comfortable working with the general public.
- Ability to stand for a minimum of 8 hours.
- Confident, helpful, polite, and physically fit.
What equips you for the role:
- High School (Bachelor Preferred)
- 4-5 years' experience in the fashion industry.
- Proven ability to achieve goals.
- Good personality.
- Excellent relationship skills.
- Accountability.
We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
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