Customer Service Specialist

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full time
Customer Service Specialist | Retail | Marks & Spencer | Qatar

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Customer Service Specialist is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do:

  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  • Participates in and attends all store meetings and other related functions
  • Represents a positive attitude toward the merchandise, the brand and the company
  • Participates in all inventories
  • Assumes and completes other duties as assigned by store management
  • Meets or exceeds weekly sales targets
  • Satisfactorily completes all duties as assigned by management
  • Is punctual and adheres to designated work schedule
  • Is flexible and works well with peers and management to accomplish duties
  • Follows M&S Policies and Procedures 100%
  • Performs housekeeping duties as required
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
  • Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting
  • Provides customers with current relevant information
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
  • Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back

Required Skills to be successful:

  • The Sales Associate should have a friendly and engaging personality and be comfortable working with members of the general public
  • Ability to stand for a minimum of 8 hours
  • Confident, helpful, polite and physically fit

What equips you for the role:

  • High School (Bachelor Preferred)
  • 4-5 years' experience in the Fashion industry
  • Proven ability to achieve goals
  • Good Personality
  • Excellent relationship skills
  • Accountability
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