Chief Medical Administrator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full time

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include "hands on" direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

The Chief Medical Administrator serves as a key operational enabler, supporting the clinical team in delivering the capabilities outlined in the contract. This role acts as the principal interface in providing personnel, logistic and operational integration with external agencies. The CMA's assistance to the project manager and the chief medical officer is critical for mission success.

Key Responsibilities:

Duties and responsibilities:
  • Assists the PM with:
  • Administrative duties, monitoring conduct and performance of staff, leave and rest schedules, duty rosters, staff discipline, approving pay and allowances, travel, security, insurance coverages, and assure medical and general welfare of contracted staff.
  • Coordinating with interdisciplinary team members to ensure all parties are on track with project requirements, deadlines, and schedules.
  • Managing and delivering aspects of personnel induction on site.
  • Managing and overseeing the facility's ongoing training plan.
  • Meeting with project team members to identify and resolve issues.
  • Submitting project deliverables and ensuring adherence to quality standards.
  • Preparing status reports by gathering, analysing, and summarizing relevant information.
  • Establishing effective project communication plans and ensuring its execution.
  • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
  • Ensuring that all Standard Operating Procedures (SOPs) and Policies are implemented and followed by all staff.
  • Identifying and developing new opportunities with clients.
  • Obtaining customer acceptance of project deliverables.
  • Managing customer satisfaction within project transition period.
  • Conducting post project evaluation and identifying successful and unsuccessful project elements.

Assists the CMO with:

  • Overseeing committees, clinical support functions and interface with clients.
  • Coordinating care for beneficiaries.
  • Attending non-clinical meetings with clients.
  • Planning medical operations.

Additional Duties:

  • Compliance with International SOS policies and procedures.
  • Quality Assurance.
  • Collaboration & Education (L&D).
  • Other support duties.
  • Commercial Support.

Direct line reports:

The following positions are to be supervised directly by the incumbent; however, this may change according to business needs.

  • Medical Administrators
  • Medical Logistics Specialists
  • Quality Assurance Lead
  • Ancillary Service Manager
  • Pharmacy Technician

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Qualifications & Experience:

  • Minimum of 2 years' project management experience, preferably in a challenging geographical location.
  • Bachelor's degree or master's in business or administration preferred.
  • Experience working in a busy medical clinic required.
  • Medical background preferred.
  • Overseas experience and contracting with DoD or DOS preferred.

Key Skills:

  • Demonstrable experience of leading a large team of clinical and non-clinical staff.
  • Knowledge of clinical administrative processes.
  • Excellent planning and organizing skills.
  • Accuracy and attention to detail.
  • Excellent communication skills.
  • Excellent IT skills including use of electronic medical records systems.
  • Efficient computer skills and the ability to operate MS Office with Outlook, Word, and PowerPoint.

Essential Capabilities:

  • Ability to work calmly and effectively under high-stress work conditions.
  • Ability to work within a multi-disciplined team, with clinical and non-clinical personnel.
  • Discretion and confidentiality when dealing with personal and sensitive information.
  • Flexible and ability to manage stressful situations.
  • Results-oriented and able to meet project deliverables.

Other Special Qualifications:

  • Proficiency in reading, writing and speaking English.
  • This position is unaccompanied.
  • Ability to obtain a base security clearance.
  • Must be able to relocate to Doha, Qatar.
  • A valid passport from Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.
Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

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