Customer Service Representative

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full time

Job Description

Company Overview

At Apparel Group, we strive to provide exceptional customer experiences that drive sales and exceed guest expectations. As a key member of our team, you will play a vital role in delivering top-notch service, ensuring operational excellence, and upholding the highest standards of hospitality.

Responsibilities
  1. Hospitality and Guest Service

We pride ourselves on creating a warm and welcoming environment for our guests. Your responsibilities will include:

  • Providing a positive first impression by maintaining a clean and organized appearance.
  • Following our guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
  • Delivering consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.
  • Enhancing the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Ensuring every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
  • Maintaining speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
  • Promptly executing service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
Store Operations

You will be responsible for:

  • Following all operations standards and guidelines for preparation of products according to training and instructional materials provided.
  • Preparing all products as required, following the order monitor to ensure the accuracy of every order.
  • Communicating showcase and product needs to ensure proper product availability for guests.
  • Regularly taking temperatures of the required products and recording in the Time & Temperature Log.
Cashiering

Your cashiering duties will include:

  • Receiving payment by cash, credit cards, vouchers, or automatic debits.
  • Issuing receipts, refunds, or change to customers correctly.
  • Counting money in the cash till at the beginning of shifts to ensure the correct amount and adequate change.
  • Maintaining clean and orderly checkout areas.
Health and Safety

As a representative of Apparel Group, you are expected to:

  • Work in compliance with occupational health and safety legislation.
  • Know, understand, and follow safe work practices and procedures.
  • Use or wear personal protective equipment or clothing as required.
  • Report all injuries/illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
  • Avoid operating any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.

  • Customer Service Representative

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    At Ennismore, we are seeking a skilled Customer Service Representative to join our team. This role will be responsible for handling phone calls from guests in a professional and friendly manner.The ideal candidate will have excellent written and verbal communication skills, as well as strong voice modulation abilities. They will also be computer literate and...

  • Customer Service Representative

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full time

    Customer Service Representative JobAs a Customer Service Representative at Adecco Careers, you will be responsible for delivering exceptional customer experiences. Your primary goal will be to provide timely and effective solutions to customers' inquiries and issues.Key Responsibilities:Prepare and draft contractual packages, including master sheets, summary...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    Customer Care Call Center RoleQNB Group, a leading banking institution in the Middle East and Africa region, seeks to hire a skilled Customer Service Representative to join its Customer Care Call Center team. The successful candidate will be responsible for providing exceptional customer service over the phone, utilizing advanced contact technology to...

  • Customer Service Representative

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    About the Role:">Qatar National Bank (QNB) is seeking a highly skilled Customer Service Representative to join its team. As a key member of our customer service department, you will be responsible for providing exceptional service to our cardholders and merchants.Your Key Responsibilities:">Liaise with branches and EBD to resolve customer queries in a timely...

  • Customer Service Representative

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to all customers at designated areas such as check-in counters, boarding gates, transfer desks, offices, ramp, lost & found, crew terminal, MATAR buggy shuttle services, and special...

  • Customer Service Representative

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Voxig IT Solutions Full time

    Job OverviewVoxig IT Solutions is seeking a skilled Customer Service Representative to join our team.This role is ideal for individuals who enjoy helping others and working in a fast-paced environment.

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Abroad Work Full time

    At Abroad Work, we are seeking a Customer Service Representative to join our team in Doha, Qatar. In this role, you will be responsible for handling customer inquiries and providing top-notch support.Key ResponsibilitiesRespond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues...

  • Customer Service Representative

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Fantasea Full time

    We are looking for a Customer Service Representative who embodies the values of Fantasea. The successful candidate will be responsible for:Delivering exceptional customer experiences through prompt and friendly service.Developing strong relationships with regular customers to build loyalty and retention.Maintaining up-to-date knowledge of the Cinnzeo menu...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    As a Customer Service Representative at QNB Group, you will be responsible for providing efficient and friendly service to cardholders and merchants. This role requires strong problem-solving skills and the ability to communicate effectively with customers and internal stakeholders.About UsEstablished in 1964, QNB Group is the largest bank in the Middle East...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UsGait Apple Premium Reseller is committed to providing exceptional service to our customers. As an Apple Premium Reseller, we offer a wide range of Apple products and accessories. Our goal is to provide timely and effective solutions to our customers' technical issues.Job Description:We are seeking a skilled Customer Service Representative to join our...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar WSP in the Middle East Full time

    We are seeking a skilled and friendly customer service representative to enhance our guests' experience. This role plays a vital part in creating memorable interactions, ensuring exceptional satisfaction, and fostering loyalty.Key Responsibilities:Promote best customer satisfaction through proactive engagementGreet customers, present menus, and make...

  • Customer Service Representative

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Job Solutions Full time

    Job ProfileWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Job Solutions.This role involves handling customer inquiries, resolving issues, and providing exceptional service via chat process. If you have excellent communication skills, are detail-oriented, and possess a positive attitude, we encourage you to...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Al Futtaim Group is a leading business house in the Middle East. We operate over 40 companies, with a diverse range of strategically positioned operating subsidiaries and associate companies.About The JobWe are seeking a Customer Service Representative to join our team at IKEA. As a key member of our customer service team, you will be responsible for...

  • Customer Service Representative

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Job descriptionIn this role, the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests, provide lounge services, ensure work efficiency in ramp and baggage areas.Other key responsibilities are:• Liaising with customers and their representatives in an extraordinary...

  • Customer Service Representative

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    About the Role:">We are seeking a Customer Service Officer to join our team in Doha. The successful candidate will be responsible for providing efficient and friendly service to cardholders and merchants, while also educating them on the use of latest technologies.">Key Responsibilities:">">Act as a problem solver for cardholders and merchants by liaising...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Snaphunt Full time

    Snaphunt is seeking a Customer Service Representative to join our team. This role involves interacting with customers, preparing beverages, and maintaining a clean work environment.Key Responsibilities:Greeting customers and taking orders in a friendly and efficient mannerMixing and blending ingredients to create unique drinksMaintaining a clean and...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About The RoleJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Travel Reservation Agent, you will be responsible for creating reservations, quoting fares, and issuing tickets as part of passenger handling at the front office.Main ResponsibilitiesCreate reservations for passengers and handle...

  • Customer Service Representative

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full time

    Customer Service Representative - Qatari NationalDraft contracts/Individual Service Agreement (ICSAs) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer-related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to the...

  • Customer Experience Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Riviera Rayhaan by Rotana Full time

    We are seeking a dedicated Customer Experience Representative to join our reservations team. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless service delivery.Your key responsibilities will include:Responding to guest inquiries and resolving any issues that may arise.Providing creative solutions to...

  • Customer Service Representative

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UsCompany OverviewEstablished in 1964, lxbfYeaa has grown to become the largest bank in the Middle East and Africa region.We provide a comprehensive range of advanced products and services through our subsidiaries and associate companies across three continents.Our extensive network includes over 1,000 locations and an ATM network of 4,300 machines,...