Front Desk Receptionist

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Full time

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998.

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts :

The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Join our Team

Work on a team that is built on mutual respect, collaboration, excellent service.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Four Seasons Hotel Doha

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler's haven fashioned to the finest international standards. It is the centrepiece of Doha's outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Job Description

The Four Seasons Hotel Doha is looking for a Front Desk Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Desk Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Front Office Team.

Essential Functions
  1. Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences.
  2. Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host / hostess.
  3. Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
  4. Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
  5. Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
  6. Keeps management informed of guest and staff-related incidents; represents senior management in their absence.
  7. Screens next day movements for special instructions to various departments.
  8. Ensures pending follow up action is communicated to the next shift.
  9. Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area.
  10. Performs any other duties as assigned to him / her by management and is also able to work in all shifts.
  11. Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
  12. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
  13. Adhere to Four Seasons Hotel's standards as well as policies and procedures.
  14. Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
  15. Works harmoniously and professionally with co-workers and direct superior.
Preferred Qualifications and Skills
  1. Degree Holder, preferably in hotel and restaurant management.
  2. 2-4 years of experience as a Guest Relations Agent.
  3. Excellent command in English, Arabic is an advantage.
Opportunities
  1. Opportunities to build a successful career with global potential.
  2. Unique strong culture - diversity of 50 different nationalities.
  3. Living accommodation in high quality, well-resourced apartment.
  4. Excellent Training and Development opportunities.
  5. Employee Recognition Programs.
  6. Complimentary nights at FS Hotels Worldwide.
  7. Paid annual home leave tickets.
  8. Complimentary meals in employee restaurants.
  9. Free transportation to work.
  10. Medical coverage.
Work Authorization

The hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

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