Front Desk Receptionist

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Seaside retreat in the heart of Qatar's capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world's largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Job Description

The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Desk Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day-to-day activities of the Front Office Team.

Essential Functions

  • Coordinates and liaises with various departments to ensure the hotel provides the highest-level guest experiences
  • Meets and greets arriving and departing guests; providing genuine hospitality and recognition, acts as Four Seasons brand Ambassador
  • Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
  • Maintains high visibility in the lobby and front desk area, assisting our guests in a pro-active manner
  • Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
  • Keeps management informed of guest and staff-related incidents; represents senior management in their absence
  • Screens next day movements for special instructions to various departments
  • Ensures pending follow up action is communicated to the next shift
  • Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
  • Performs any other duties as assigned to him/her by management and is also able to work in all shifts
  • Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
  • Adhere to Four Seasons Hotel's standards as well as policies and procedures
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Works harmoniously and professionally with co-workers and direct superior

Preferred Qualifications And Skills

  • Degree Holder, preferably in hotel and restaurant management
  • 2-4 years of experience as a Front Desk Agent
  • Excellent command in English, Arabic is an advantage

Our Offering

  • Opportunities to build a successful career with global potential
  • Unique strong culture - diversity of 50 different nationalities
  • Living accommodation in high quality, well-resourced apartment
  • Excellent Training and Development opportunities
  • Employee Recognition Programs
  • Complimentary nights at FS Hotels Worldwide
  • Paid annual home leave tickets
  • Complimentary meals in employee restaurants
  • Free transportation to work
  • Medical coverage

Work Authorization

The hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

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