Client Services Manager
2 days ago
We are looking for a dedicated professional to support our day-to-day operations and key client management in Qatar. This role involves overseeing the implementation of our organization's operations in alignment with strategic business goals. The primary objective is to build strong client relations that promote growth and market share within Qatar.
If you are a motivated professional with a passion for live events and a proven track record in client management, we would love to hear from you
KEY DUTIES/ RESPONSIBILITIES- Maintain and enhance relationships with new and existing clients, ensuring their needs and expectations are met, as directed by the VP Business Operations.
- Oversee the operational budget, processes and financial performance to ensure alignment with the organization's strategic goals.
- Develop and implement new business opportunities to drive growth.
- Develop rapport and build strong relationships with both internal and external stakeholders.
- Collaborate across relevant departments to maintain and enhance client relations across multiple markets.
- Develop and maintain business relationships and design policies which allow client relations to thrive.
- Stay up to date with industry trends and best practices to inform strategic decisions.
- Review and understand all operational obligations to ensure project delivery aligns with the scope and objectives.
- Support the event delivery team to ensure successful execution of projects.
- Manage project administration tasks including reports, agendas, minutes, and communication tracking.
- Ensure all contractual and financial obligations are delivered to the highest standard.
- Contribute to the people development initiatives within the department.
- Degree in business administration or a related field.
- 5+ years of experience in a senior level role in client services or account management, in the entertainment/events industry.
- Proven track record of success in developing and implementing operational plans.
- Passion for live events.
- Bilingual, with proficiency in both Arabic and English is preferred.
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