Watch Officer

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Akima Full time
Five Rivers Services is looking for a Watch Officer to work in Doha, QA. To join our team of outstanding professionals, apply today

The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior RNOSC person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the operation of the automation systems comprising the RNOSC. The Watch Officer shall perform and oversee high-level network performance and fault management under the technical guidance and direction of the RCC-SWA, for networks and network segments to include individual circuits and network components. Must possess technical expertise in both systems architecture and network design. Watch officers may be called on to participate in and lead design and implementation projects as required.

The WO manages, monitors, and maintains situational awareness of all networks and systems under the responsibility of the RNOSC and will be responsible for resolving issues, tracking, and reporting progress through complete resolution. The candidate will also be responsible for providing operational support to users within the AOR for managing, monitoring and maintaining situational awareness of the networks and systems under RNOSC responsibility. The Watch Officer analyzes and troubleshoots networks, to include network security policies and procedures, network performance tuning and trending analysis and opens trouble tickets. The Watch Officer generates reports and updates trouble tickets as required.

Responsibilities
  • Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the RNOSC.
  • Single point of contact for all communications needs and perform Enterprise services as required.
  • Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required.
  • Schedules and prioritizes individual workload and provides status of tasking to the RNOSC Chief Watch Officer as is required.
  • Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services).
  • Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion.
  • Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed.
  • Works closely with all entities to ensure tickets are updated accurately and with the current information.
  • Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the RNOSC.
  • Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section.
  • Takes guidance and direction from RNOSC Chief/Watch Officer if service request is beyond scope of the RNOSC.
  • Responsible for ownership of Incident (Service Now) tickets from start until resolution and confirmation and closure of ticket once escalated to the RCC-SWA while keeping the customer informed of progress.
  • Assists in preparing and presenting networks and systems outage reports for the RNOSC to various agencies.
  • Assists in monitoring and tracking all networks and systems under the responsibility of the RNOSC and assist in completing outage trend analysis reports.
  • Assists in providing operational status reporting to the RCC-SWA relating to network operations.
  • Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.
  • Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions.
  • Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data.
  • Additional requirements may vary depending upon location.
Qualifications
  • Clearance: Active Secret Clearance
  • Experience: 7 years' experience in telecommunications sector
  • Education: High school diploma required or equivalent.
  • Certifications: This position requires DoD 8570.01-M, IAT Level II certification and Corresponding Computing Environment certification.
  • Must have at least ONE of the following Computing Environment Certifications:
    • CompTIA: Server+
    • Microsoft: MCSA: Windows Server 2012
    • Microsoft: MCSA: Windows Server 2016
    • VMware: VCP: Certified Professional
    • VMware: VCAP: Certified Advanced Professional
    • VMware: VCDE: Certified Design Expert
    • OR must have one of these preferred Computing Environment Certifications:
      • Microsoft: 365 Certified: Enterprise Administrator Expert
      • Microsoft: 365 Certified: Messaging Administrator Associate
      • Microsoft: 365 Certified: Security Administrator Associate
      • Microsoft: Certified: Azure Administrator Associate
      • Microsoft: Certified: Azure Database Administrator Associate
      • Microsoft: Certified: Azure Security Engineer Associate
      • Microsoft: Certified: Azure Solutions Architect Expert
      • Microsoft: Certified: Identity and Access Administrator Associate
      • Microsoft: Certified: Information Protection Administrator Associate
      • Microsoft: Certified: Security Operations Analyst Associate
      • Microsoft: MCSA: SQL 2016 Database Admin
      • Microsoft: MCSA: SQL 2016 Database BI Development
      • Microsoft: MCSA: SQL 2016 Database Dev
      • Microsoft: MCSE: Core Infrastructure
      • Microsoft: MCSE: Database Management and Analytics
      • Microsoft: MCSE: Productivity Solutions Expert
    • This position requires valid U.S. passport, must be able to obtain and maintain an International Drivers Permit (IDP), valid U.S. drivers license, and the ability to successfully pass a police clearance check and medical qualifications.
    Material & Equipment Used
    • SMS, SCCM
    • ServiceNow
    • Spectrum
    • Visio
    • SharePoint
    Working Environment
    Working environment will be 90% indoor, 10% outside the individual should be able to lift up to 40 lbs unassisted. Required to climb ladders, enter confined spaces and drive over rough terrain. Some conditions will expose you to insulation, extreme heat, water and heights. The environment may also be very hot due to conditions within the region assigned.

    Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage.

    Job ID
    2025-16319
    Work Type
    On-Site
    Company Description
    Work Where it Matters
    Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

    At FRS, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

    For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

    For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

    As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

    Job ID:16319-en-us
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