Senior Service Engineer

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Senior Service Engineer, will be part of the Electrification Business Area for Services division based in Doha, Qatar. In this role you will be responsible to execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines, deliver excellent customer service to satisfy customers. In close cooperation with customers and other ABB teams, take actions to identify new service business opportunities for ABB.

Your responsibilities:

  • Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation.
  • Clear understanding and sense of urgency and care in the direct area of responsibility, ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
  • Working with customers to identify opportunities in the installed base to improve system performance and operational performance improvements, while on-site, working with the customer to identify opportunities for improving the customers' operations and eliminating pain points.
  • Utilizing the local practices for notifying the account team of opportunities, planning and preparing site work for larger project team and managing related subcontractors at site, performing complex field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform.
  • Coaching technicians, engineers and supervising complex site activities, supporting the certification process of associate field service engineers and field service engineers.
  • Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools.
  • Reporting work done in a timely manner and following up when needed, troubleshooting equipment/systems/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future and acting as a technical consultant in own specific area of expertise.
  • Proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality and acting as trainer when needed, for team members and customers.
  • Identifying improvement needs and potential solutions for them in the way of working and the products in question and driving improvement actions in own area of responsibility, people leadership and development, developing, coaching and providing technical guidance to colleagues.

Your background:

  • Bachelor's degree in Electrical Engineering.
  • 7-10 years of similar experience preferably.
  • Must have MV certification and good knowledge and understanding of medium voltage products, systems and their application in industries and utility segment.
  • Fluency in English language is mandatory.
Benefits:
  • Retirement plan.

More about us:
ABB's Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.

Work model: on site.

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