IT Support Officer
7 days ago
- Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
- Achieve internal SLA's for support.
- Perform system backups and recovery on timely basis.
- Perform on-site analysis, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.
- Assist with server installations and setups as well as resolution of server end problems.
- Assist with the administration of client end installations.
- Assist in network connectivity troubleshooting and firewall maintenance.
- Install complex software for desktop management, including asset management, antivirus, and spam filtering software, and desktop maintenance.
- Configure and install personal computer software packages, software upgrades, PC support, operating system upgrades, and maintenance.
- Identify and correct operational problems on employee computer systems.
- Update tickets using Service Desk application based on the SLA and SOP.
- Knowledge and ability to troubleshoot hardware and software.
- Knowledge of hardware/software configuration, maintenance, and procedures.
- Knowledge of techniques used in applications and office procedures.
- Knowledge of computer applications and software processing.
- ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role.
Minimum 5 years working experience, 3 years relevant working experience, 2 years in GCC is a plus.
EducationBachelor's Degree in Computer Science or any related field.
Employment Type: Full Time
Company Industry: General Trading, Export, Import
Department / Functional Area: IT Hardware Support, IT Hardware Repair & Maintenance
Keywords: IT Support Officer, IT Support, Applications Development Standards And Procedures, Applications Development
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