IT Support Officer

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time
The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications. They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person. Additionally, they install, configure, and maintain hardware and software components, including computers, printers, and peripherals. The IT Support Officer also documents support activities, solutions, and procedures, and provides training to end-users on IT tools and systems.
  • Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
  • Achieve internal SLA's for support.
  • Perform system backups and recovery on timely basis.
  • Perform on-site analysis, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.
  • Assist with server installations and setups as well as resolution of server end problems.
  • Assist with the administration of client end installations.
  • Assist in network connectivity troubleshooting and firewall maintenance.
  • Install complex software for desktop management, including asset management, antivirus, and spam filtering software, and desktop maintenance.
  • Configure and install personal computer software packages, software upgrades, PC support, operating system upgrades, and maintenance.
  • Identify and correct operational problems on employee computer systems.
  • Update tickets using Service Desk application based on the SLA and SOP.
  • Knowledge and ability to troubleshoot hardware and software.
  • Knowledge of hardware/software configuration, maintenance, and procedures.
  • Knowledge of techniques used in applications and office procedures.
  • Knowledge of computer applications and software processing.
  • ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role.
Desired Candidate ProfileJob Experience

Minimum 5 years working experience, 3 years relevant working experience, 2 years in GCC is a plus.

Education

Bachelor's Degree in Computer Science or any related field.

Employment Type: Full Time

Company Industry: General Trading, Export, Import

Department / Functional Area: IT Hardware Support, IT Hardware Repair & Maintenance

Keywords: IT Support Officer, IT Support, Applications Development Standards And Procedures, Applications Development

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