Front Office Night Supervisor

1 day ago

Doha, Baladīyat ad Dawḩah, Qatar Wyndham Hotels & Resorts Full time

Wyndham Grand Doha West Bay Beach is now looking for a Night Supervisor to join their team

SUMMARY

The Night Supervisor is responsible for all Front Desk duties, including check-in/out, cashiering, reservations, and guest assistance, while also verifying financial transactions and preparing daily sales and statistical reports. Their responsibilities will also include compliance with the Health & Safety Night procedures.

KEY RESPONSIBILITIES

  1. Greet guests with a warm and friendly manner upon arrival.
  2. Handle the check-in process efficiently, including verifying guest reservations, obtaining identification, and providing room keys.
  3. Process check-outs, ensuring accurate billing and payment collection.
  4. Assist guests with luggage storage, special requests, and any additional information regarding their stay.
  5. Manage guest reservations, including taking bookings over the phone, email, or online platforms.
  6. Update the property management system (Opera Cloud) with accurate room reservations, cancellations, and modifications.
  7. Provide information to guests on room availability, rates, and hotel services.
  8. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
  9. Perform cashier-related functions like posting charges to guest accounts, raising paid outs, currency exchange, etc.
  10. Upsell hotel amenities and services, such as room upgrades, dining options, or spa services.
  11. Drive Wyndham Rewards enrollments.
  12. Respond to guest inquiries regarding hotel amenities, local attractions, transportation, and directions.
  13. Handle guest complaints and concerns professionally, ensuring a prompt resolution or escalation to management when necessary.
  14. Provide concierge services, such as arranging tours, transportation, restaurant reservations, and other guest activities.
  15. Coordinate with housekeeping and maintenance to ensure rooms are prepared and guest requests are fulfilled.
  16. Process payments, including room charges, deposits, and other fees, ensuring accuracy in all transactions.
  17. Handle cash, credit card payments, and other financial transactions following hotel policies and procedures.
  18. Maintain accurate records of all guest transactions, including deposits, balances, and room charges.
  19. Maintain updated guest profiles and ensure accurate data entry into the property management system.
  20. Liaise with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure guest needs are met.
  21. Communicate important guest information (e.g., special requests, VIP guests) to relevant departments and staff.
  22. Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  23. Ensure that all potential and real hazards are reduced immediately.
  24. Fully understand the hotel's fire, emergency, and bomb procedure.
  25. Ensure that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.

KEY COMPETENCIES

  1. Excellent communication
  2. Exceptional service delivery
  3. Efficiency of service delivery
  4. Complaint resolution
  5. Teamwork
  6. Flexibility
  7. Reliability
  8. Integrity
  9. Can do attitude
  10. Excellent grooming standards

BACKGROUND

  1. We hire for attitude and competencies, and train for skills
  2. A minimum of 2 years of experience in the same field
  3. Excellent English, both verbal and written
  4. Excellent presentation and customer relationship skills
  5. Energetic and passionate to work
  6. Innovative approach to work
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