Front Desk Supervisor

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time

Job Overview

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Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. As a Guest Service Centre Agent, you will play a key role in delivering exceptional customer service and ensuring seamless communication between departments.

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Key Responsibilities

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  • Receive guest calls in a professional and friendly manner, exceeding their expectations at all times.\
  • Maintain effective communication with related departments to ensure smooth service delivery.\
  • Handle queries politely and courteously, ensuring total guest satisfaction.\
  • Ensure message taking is accurate and report any faults or modifications to the Manager.\
  • Greet guests to the correct standard upon calling.\
  • Stay up-to-date with hotel and local services information.\
  • Maintain a high level of customer service consistently.\
  • Handle outgoing calls on behalf of guests.\
  • Maintain the guest wake-up call sheet and deliver calls on time and to the established standard.\
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Qualifications

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  • \
  • College diploma in hotel management or a related field.\
  • Previous experience as a Guest Service Centre Supervisor in Front Office.\
  • Excellent oral communication skills.\
  • Experience with Front Office systems.\
  • Fluent in English, both written and spoken.\

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