Night Operations Manager
3 days ago
At lxbfYeaa, we are seeking a highly skilled and experienced Night Manager to lead our Front Office team during the night hours. This role is responsible for ensuring the smooth operation of hotel activities, maintaining high standards of security and service quality.
Main Responsibilities- The successful candidate will be responsible for directing hotel operations, including checking in and out guests, providing exceptional customer service, and ensuring compliance with company policies and procedures.
- They will also be responsible for training, developing, and managing the performance of direct subordinates to guarantee efficient front office operations.
- The Night Manager will focus on maximizing hotel revenue by effectively controlling room inventory, group blocking, and packages, as well as up-selling and reinforcing the late charge policy.
- They will handle all customer complaints that occur during the night, ensuring guest satisfaction and proper documentation.
- The ideal candidate will greet VIP guests upon arrival, establish a rapport, and offer assistance throughout their stay.
- During sell-out nights, they will expertly manage overbooking situations to minimize guest dissatisfaction.
- The Night Manager will regularly patrol the hotel to ensure cleanliness, safety, and orderliness, taking corrective action when necessary.
- They will maintain knowledge of emergency procedures, hotel promotions, product knowledge, VIP arrivals, and upcoming events, briefing direct subordinates accordingly.
- The successful candidate will document guest complaints, relevant incidents, and matters requiring follow-up in the hotel logbook.
This role offers an exciting opportunity to work in a dynamic environment, leading a team to deliver exceptional guest experiences and drive business results.
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Duty Manager Job Description
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