Digital Customer Experience Design Manager
3 days ago
Job Title : Digital Customer Experience Design Manager
Location : Middle East
I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Digital Customer Experience Design Manager.
The group is one of the pioneering brands globally when it comes to luxury hospitality, recognized through numerous regional, continental, and global awards.
They are now in the process of building a whole new segment of the business, focusing on everything Product, Design, and Development.
The role will report directly to the Senior Customer Experience Design Manager, and you'll ultimately be responsible for managing and overseeing the Customer Experience Design-Digital team. You will design, implement, and optimize the overall digital experience of customers across various touchpoints. You will identify opportunities and manage the development of digital solutions across the customer journey roadmap. Additionally, you will research and implement digital products and services that reflect brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and then embed it into business as usual. You will provide ideas through innovative thinking, exploring and investigating other airlines and app developers to review current market trends and provide solutions or suggestions to the Head of Department, ensuring that every application feature delivery is above par with competitors.
What you'll need :
- Minimum 8 years of job-related experience
- Min. Bachelor's Degree or Equivalent
- Previous experience managing and implementing major projects across the airlines' digital customer touchpoints.
- Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
- Qualification in Computer Science, Information Technology, or related field.
- Practical knowledge of project management tools.
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