Digital Customer Experience Design Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

Job Title : Digital Customer Experience Design Manager

Location : Middle East

I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Digital Customer Experience Design Manager.

The group is one of the pioneering brands globally when it comes to luxury hospitality, recognized through numerous regional, continental, and global awards.

They are now in the process of building a whole new segment of the business, focusing on everything Product, Design, and Development.

The role will report directly to the Senior Customer Experience Design Manager, and you'll ultimately be responsible for managing and overseeing the Customer Experience Design-Digital team. You will design, implement, and optimize the overall digital experience of customers across various touchpoints. You will identify opportunities and manage the development of digital solutions across the customer journey roadmap. Additionally, you will research and implement digital products and services that reflect brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and then embed it into business as usual. You will provide ideas through innovative thinking, exploring and investigating other airlines and app developers to review current market trends and provide solutions or suggestions to the Head of Department, ensuring that every application feature delivery is above par with competitors.

What you'll need :

  • Minimum 8 years of job-related experience
  • Min. Bachelor's Degree or Equivalent
  • Previous experience managing and implementing major projects across the airlines' digital customer touchpoints.
  • Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
  • Qualification in Computer Science, Information Technology, or related field.
  • Practical knowledge of project management tools.
#J-18808-Ljbffr

  • Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

    Job Title : Customer Experience Manager - DigitalLocation : Middle EastPackage : basic salary circa $6,000 - $8,500 per month, plus accommodation allowance, transportation allowance, expat benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for a Customer Experience Manager - Digital.The group are one of...


  • Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    About Our Company CultureWe value innovation, teamwork, and customer satisfaction at PPL Dynamics.Job RoleThe Digital Customer Experience Manager will lead the development and implementation of digital strategies that drive customer loyalty and retention. This includes analyzing sales data, identifying opportunities for growth, and collaborating with...


  • Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

    COREcruitment is seeking an experienced Experience Design Manager to lead our digital transformation. As a pioneer in luxury hospitality, we're committed to delivering exceptional experiences to our customers.The Customer Experience Manager will be responsible for designing and implementing the overall customer experience through digital channels. This...


  • Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

    Join us at COREcruitment as a Product Design Director - Digital Customer Journey. In this role, you'll lead the Customer Experience Design-Digital team, responsible for crafting and refining the digital experience of customers across various touchpoints.With 8+ years of experience in managing major projects across digital customer touchpoints and a degree in...


  • Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

    COREcruitment is currently supporting a global hospitality group with their search for a Customer Experience Strategy Manager. As part of this new segment of the business, focusing on Product, Design, and Development, you'll be responsible for managing and overseeing the Customer Experience Design-Digital team.Key responsibilities include designing,...


  • Doha, Baladīyat ad Dawḩah, Qatar Sadou Design Full time

    Sadou Design is a printing service provider company that aims to deliver high-quality printed products to its customers.We are seeking a skilled Graphic Designer (Cum Digital Printing Machine Operator) to join our team.About the JobThe successful candidate will be responsible for designing prints using Adobe programs and operating digital printing...


  • Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

    At COREcruitment, we're seeking a Digital Experience Strategist to join our team. As a pioneer in luxury hospitality, we're building a new segment of our business that focuses on Product, Design, & Development.The Customer Experience Manager will be responsible for designing and implementing the overall customer experience through digital channels. This...

  • Graphic Designer

    3 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Sadou Design Full time

    We are a leading printing service provider company. Colorant provides the customer with easy access to various printing products at clear, fixed prices, and provides them with certain services before printing until the printed product reaches the customer in the highest quality possible.We are looking for a Graphic Designer (Cum Digital Printing Machine...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job Summary:We are seeking an experienced professional to fill the role of Director of Digital Customer Experience. As a senior leader, you will be responsible for developing and executing a digital roadmap to optimize all B2B customer processes. This role requires a strong understanding of digital transformation strategies and their execution to align with...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    As a Digital Customer Experience Expert, you will play a crucial role in helping us design and implement sales and service experiences that bring customer strategies to life.The ideal candidate will have 2-5 years of experience in a functional role with CRM tools and be able to comprehend how CRM can impact businesses.Experience in driving system...


  • Doha, Baladīyat ad Dawḩah, Qatar Sadou Design Full time

    Sadou Design is a renowned printing service provider company known for delivering exceptional printed products to its customers.We are currently seeking a skilled Graphic Designer (Cum Digital Printing Machine Operator) to enhance our team.Job OverviewThe ideal candidate will possess expertise in designing prints using Adobe programs and operating digital...


  • Doha, Baladīyat ad Dawḩah, Qatar VML South Africa Full time

    About the RoleWe are looking for a talented Digital Multimedia Art Director to join our team at VML South Africa. The successful candidate will be responsible for leading the creative team in the design and development of innovative visual content for various social media platforms.Key AccountabilitiesConcept Development: Develop clear and concise concepts...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

    We're looking for a highly skilled professional to join our Customer Experience Team as a Customer Experience Strategist. As a key member of our team, you will be responsible for designing and developing digital products that meet the needs of our customers.Your responsibilities will include:Developing digital product roadmaps that align with business...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

    Job DescriptionWe are pleased to announce an exciting opportunity to join our Digital Marketing & Acquisition team as an Offer Creation Manager.In this role, you will be responsible for defining flight and non-flight offers in Qatar Airways digital channels, managing the product creation process, evaluating the performance, and closing the feedback loop to...


  • Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

    Location: Middle EastPackage: basic salary circa $6,000 - $8,500 per month, plus accommodation allowance, transportation allowance, expat benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for a Customer Experience Manager - Ground & Lounges.The group is one of the pioneering brands globally in luxury...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Overview:As a key member of the lxbfYeaa team, the Lead Customer Experience Manager will play a pivotal role in shaping the customer experience of our subscription service.Responsibilities:Develop and implement strategies to improve customer satisfaction and reduce churn.Collaborate with cross-functional teams to drive business objectives.Manage and develop...


  • Doha, Baladīyat ad Dawḩah, Qatar Jake Design Full time

    Jake Design is looking for a skilled Web Designer to develop visually appealing and user-friendly websites.About the RoleThis position involves creating website designs that cater to client needs and expectations.ResponsibilitiesMaintain open communication with clients throughout the project lifecycle.Develop and present design concepts to clients for review...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Role purpose:The User Experience designer is to drive the simplification of complex end-user problems and craft exceptional digital user experiences across current and future digital channels. The role involves guiding the development of the user experience with a creative and holistic approach across diverse product releases, online channels, and platforms....


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full time

    This is a pivotal role in shaping the customer journey, ensuring that every interaction a customer has with the ground experience is not only satisfactory but exceeds expectations. By focusing on innovative concepts and services, from check-in to lounges, departures and arrival experiences, you are setting a new benchmark for customer experience. Your...

  • Website Designer

    3 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Jake Design Full time

    We are looking for a talented and creative Web Designer to join our team. As a Web Designer, you will be responsible for creating visually stunning and functional websites that meet the needs of our clients and users.InformationDesired Skills & ExperienceMeeting clients to discuss their requirements and agree on a briefProducing sample demo sitesKeeping...