Senior Learning Excellence and Quality Specialist

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Qatar Airways is looking for a Senior Learning Excellence and Quality Specialist to join our Group Learning and Development (GL&D) team. In this role, you will co-design and execute the implementation of learning culture at QR through GL&D's learning offering, platforms, tools and resources.

In addition, you will be responsible for implementing change management within GL&D in support of QR learning culture, as well as implementing continuous improvement processes, systems and frameworks at GL&D and QRG learning units from the perspective of delivery, design, and application digital learning solutions while embedding the use of GL&D's educational platforms.

As part of this role you will also:

  • Manage and deliver the Learning Excellence and Accreditation Program for professional development across QRG
  • Implement and monitor the continuous improvement model within GL&D that promotes consistency and quality in the delivery and design of GL&D learning solutions through the TESS (Trainer Evaluation and Support System), instructional design ADDIE and AGILE frameworks and other GL&D metrics
  • Apply the technical and change management aspect of the process to measure the effectiveness of GL&D's learning solutions at a participant, manager, department and corporate level (Level 1-4)
  • Drive the TESS program end to end within GL&D, conduct required analysis, present results and implement required changes
  • Support the implementation of TESS in other training units to achieve consistency in training delivery across QRG
  • Deliver the entire suite of QR Group trainer development programs through the LEAP for informal, formal and experienced trainers
  • Manage the LEAP Partner pool and all its associated tasks including the upskilling, coaching, mentoring and auditing of LEAP trainers
  • Implement the LEAP program continuous improvement initiative based on L1-3 feedback and TESS outcomes
  • Act as a performance consultant for learning designs, solutions focused on workplace performance and L&D best practices for QRG Learning units
  • Design and manage implementation the internal audit process for GL&D training solutions
  • Implement at GL&D CSOD connect module to embed social learning at QR and subsequently to QRG
  • Act as a quality entity for all GL&D and QR Group learning solutions.
  • Design and deliver learning solutions for GL&D staff upskilling or reskilling in the areas of, but not limited to, delivery, design and other technical competencies
  • Mentor specialists within Learning Excellence and Quality team to implement the department strategy.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About You

A successful candidate should possess the following experience and qualifications:

  • Bachelor's Degree in Administration / Corporate Learning & Development / Human Resources / Education / Educational or Organizational Psychology, with Minimum 6 years of job-related experience OR Bachelor's Degree without prior experience for Qatari Nationals
  • Excellent command of English language
  • Train the Trainer Certification by a world-renowned institution with a minimum of 5 years of experience in facilitation and delivery of learning interventions and workshops
  • Experience in instructional design, and analysis of data, correlations and trends
  • Expertise in measurement and evaluation of learning solutions
  • Technical acumen in Learning Technologies and LMS implementation
  • Excellent training and facilitation skills and ability to motivate and inspire trainers from across the business to build organizational performance
  • Critical attitude towards supporting Learning Quality and process adherence
  • Extensive Data reporting and analysis skills
  • Ability to mentor junior trainers to deliver Quality programs
  • Aviation business acumen
  • Professional knowledge of the MS Office tools.

Preferred qualifications (Not essential but good to have)

  • Master's Degree from a recognized university in Adult Education and/or quality-related field
  • Auditor experience

About Qatar Airways Group

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review. Any applications not meeting the criteria will not be processed.

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