Corporate Learning Quality Manager
5 days ago
About us
We're a global airline with a strong commitment to delivering exceptional customer experiences. Our Group Learning and Development (GL&D) team is dedicated to creating high-quality learning solutions that meet the needs of our employees.
We're seeking a highly skilled and experienced Senior Learning Excellence and Quality Specialist to join our team. In this role, you'll have the opportunity to:
Main Responsibilities
- Co-design and execute the implementation of learning culture at QR through GL&D's learning offering, platforms, tools, and resources
- Implement change management within GL&D in support of QR learning culture
- Implement continuous improvement processes, systems, and frameworks at GL&D and QRG learning units
- Manage and deliver the Learning Excellence and Accreditation Program for professional development across QRG
- Apply the technical and change management aspect of the process to measure the effectiveness of GL&D's learning solutions
- Drive the TESS program end-to-end within GL&D
- Support the implementation of TESS in other training units
- Deliver the entire suite of QR Group trainer development programs through the LEAP
- Manage the LEAP Partner pool and all associated tasks
- Implement the LEAP program continuous improvement initiative
- Act as a performance consultant for learning designs, solutions focused on workplace performance and L&D best practices for QRG Learning units
- Design and manage implementation the internal audit process for GL&D training solutions
- Implement the CSOD connect module to embed social learning at QR and subsequently to QRG
- Act as a quality entity for all GL&D and QR Group learning solutions
Requirements
To be successful in this role, you will need:
Qualifications and Experience
- Bachelor's Degree in Administration / Corporate Learning & Development / Human Resources / Education / Educational or Organizational Psychology, with Minimum 6 years of job-related experience OR Bachelor's Degree without prior experience for Qatari Nationals
- Excellent command of English language
- Train the Trainer Certification by a world-renowned institution with a minimum of 5 years of experience in facilitation and delivery of learning interventions and workshops
- Experience in instructional design, and analysis of data, correlations, and trends
- Expertise in measurement and evaluation of learning solutions
- Technical acumen in Learning Technologies and LMS implementation
- Excellent training and facilitation skills and ability to motivate and inspire trainers from across the business to build organizational performance
- Critical attitude towards supporting Learning Quality and process adherence
- Extensive Data reporting and analysis skills
- Ability to mentor junior trainers to deliver Quality programs
- Aviation business acumen
- Professional knowledge of the MS Office tools
Benefits
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
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