Broker Relations Officer
3 days ago
We are hiring a Broker Relations Officer for our Brokers Channel in our Qatar branch
Summary:
Broker Relations Officer establishes or maintains a business relationship with new or existing brokers. Provides commission and information for brokers in an accurate and timely manner. Being a Broker Relations officer troubleshoots all the administrative and specialized issues from brokers. Handles concerns, issues and questions from brokers.
Key Responsibilities:
- Actively seek and acquire new clients by creating rapport with Brokers
- Provide prompt response to requests by brokers for quotations & support brokers in filling their requests on our platforms
- Provide underwriting officers with requisite information to ensure prudent underwriting done
- Follow up on insurance claims to solidify trust and safeguard Company reputation
- Implement CRM to ensure broker expectations are exceeded
- Effectively develop and maintain a simple data management system into managing the Brokers data
- Assist in brand communication, research and reporting on industry sales trends and sales platform management to achieve company goals
- Develop, monitor and report on Brokers Key Performance Indicators (KPI) weekly, monthly and quarterly to Head of Sales
- Develop an effective interface between brokers and other departments of the company
- Represent the company at official functions and any other business as may be assigned or delegated.
- Prepare and follow up on sales budgets made for the brokers to furnish Head of Sales with daily reports
- Efficiently respond to any online or telephone queries from brokers
- Escalate all inquiries requiring a hire authority or approval to the Head of Sales
Requirements:
- Minimum 3 years experience in insurance in intended market(Qatar)
- Bachelors degree, preferably in Insurance or Business Administration or equivalent
- Qatar Residency is a must
- Excellent English & Arabic
- Good comprehension of insurance plans
- Microsoft Office skills
- Good Reporting capabilities
- Good Organizational skills
- Good Communication & Follow up skills
- Good Customer Service
- Initiative and the ability to adapt to different situations
Additional details about this position will only be provided to short-listed candidates.
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