Store Manager, Qatar

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Bvlgari Full time

BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete, our team driven by excellence and creativity is looking for our future:

STORE MANAGER

As a Bulgari Ambassador, you are responsible for driving the performance of the boutique by leading the team to deliver an outstanding client experience and achieve all targets in relation to client experience, image, sales, profitability, and operational compliance.

MISSION

  • Actively participate in the development of the organization and the business in the region by building relationships of trust with all stakeholders externally and internally.
  • Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
  • Close to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability.
  • Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company's vision and guidelines.

MAIN ACCOUNTABILITIES

Business Management:

  • Manage the boutique to achieve sales objectives and store and service KPIs, ensuring to spend most of the time on the shop floor with the sales team and clients.
  • Concur to the definition of action plans related to mystery shopping and Voice of the Client results and ensure their implementation.

Client Management:

  • Be proactive in recruiting new customers, promoting and creating events to generate new business opportunities.
  • Actively participate and involve sales teams in social events.
  • Constantly nurture relationships with clients, in-store and outside the store, implementing client database activities as per marketing guidelines.
  • Address client concerns, disputes, and complaints, assuring that client satisfaction is restored.

Team Management:

  • Constantly coach the sales team on how to deliver a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills, and attitude), observing the sales floor and providing feedback accordingly.
  • Constantly develop the team by observing them on the sales floor and providing feedback either on the spot or in structured one-to-one meetings.
  • Partner with Sales Trainers in training definition, implementation plans, and follow-up.
  • Ensure the participation of the store team in training sessions to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, etc.).

Master of the House:

  • Be responsible for the good maintenance, safe environment, and proper functioning of the store, as well as the respect of product assortment and visual merchandising, excellent uniforms and grooming standards, and supervise after-sales service requests providing excellent pre and post service to the customer.
  • Be responsible for store stock, ensuring to efficiently and effectively manage it according to KPIs, and proposing corrective actions.
  • Guarantee the correct application of company norms and procedures (discounts, etc.).
  • Sponsor the development of a frictionless Client experience through different touchpoints, leveraging the adoption of new digital tools and processes.
  • Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in-store, driving the change.
  • Market Knowledge: Guarantee profound knowledge of brand locations, events, and marketing activities related to their environment (city, street, mall, department store).

TECHNICAL SKILLS

  • Knowledge of store procedures and processes.
  • Knowledge of digital processes.
  • Knowledge of the luxury business.
  • Knowledge of competition.

SOFT SKILLS

  • Driving and leading by example.
  • Business acumen.
  • Proactivity & Engagement.
  • Client satisfaction.
  • Being a coach.
  • Delivering excellence.
  • Managerial effectiveness.
  • Integrity and trust.
  • Curiosity and change driver.
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