Customer Services Technician

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar DEDIENNE AEROSPACE Full time

DEDIENNE AEROSPACE, is a world leader in the design, manufacture and maintenance of aeronautical tooling.

For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, firms, MRO companies, leasers, and others).

DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, the UK, Qatar, France, Mexico and Bangalore (India).

The diverse range of licences acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.

Our employees, with their variety of cultural backgrounds and nationalities, are our biggest asset, and actively participate in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective – customer satisfaction.

If you are dynamic, relish a challenge and enjoy working in a multicultural and international environment, join us

For information this position is open for ISTANBUL AND DOHA

Job Summary:

We are looking for a dedicated Customer Service Technician to join our Servicing team. The successful candidate will be responsible for providing technical support and ensuring the highest level of customer satisfaction. You will troubleshoot issues and coordinate with internal teams to resolve complex technical challenges. You will work closely with engineers and quality assurance team to deliver solutions that meet our clients' needs while adhering to industry safety and compliance standards. This role is essential in maintaining our reputation for excellence in the aerospace industry.

Position and Reporting Structure

As a Customer Service Technician, you will report directly to the Customer Services Operations Manager and will be an integral part of our Servicing team.

Key Duties and Responsibilities:

  • Receive tools and conduct inspection and ensure functionality as per drawings or technical documentation.
  • Perform Load test, repair or preventative maintenance tasks as per technical documentation or as advised by the manager.
  • Assist in the assembly / disassembly of tools for service or new tools at work site or at customer locations as advised by the manager.
  • Ensure that all processes are completed following company standards and safety regulations.
  • Assist in packaging, loading, and unloading of tools or equipment.
  • Communicate with the manager or technical support team when complex issues arise and assist in troubleshooting and problem resolution.
  • Conduct on-site inspections, repair or preventive maintenance tasks as instructed by the reporting manager.
  • Complete all required service reports, inspection logs, and maintenance records accurately and in a timely manner in the company ERP / Database.
  • Maintain accurate inventory of spare parts and tools used during service at work site or during on-site visits and report any discrepancies to management.
  • Follow all safety protocols and standards while performing inspections, repairs, maintenance and load testing to ensure a safe working environment for both the technician and the customer.
  • Report any safety hazards or unsafe conditions encountered during service or during on-site visits to the manager.
  • Complete any additional tasks or special assignments as instructed by the manager, including handling urgent service requests or ad-hoc duties as required.
  • Ensure all necessary tools, equipment, and spare parts are properly maintained and available for service calls.
  • Report any equipment failures or shortages to the manager to ensure swift procurement.
  • Ensure that all services are performed with a focus on achieving high levels of customer satisfaction and quality.
  • Handle confidential information with discretion, ensuring it is stored securely and shared only with authorized personnel.

Qualifications:

  • Experience in a Customer Service Technician role within the Aerospace/Mechanical or Manufacturing industry.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong troubleshooting skills and a solid understanding of aerospace systems.
  • Excellent communication skills with a focus on customer satisfaction.
  • Ability to travel for on-site support as needed.

Why Join Us?

  • We invest in your professional development with training programs and career advancement opportunities.
  • Collaborative and inclusive work environment.
  • Competitive salary and benefits package.

Equal Opportunity Employer

At DEDIENNE AEROSPACE, we believe that diversity and inclusion are key to driving innovation and success. We value the unique contributions that each individual brings to the team and are dedicated to fostering a culture of diversity where different perspectives are valued and embraced. Our hiring decisions are based on qualifications, merit, and business needs, ensuring a fair and transparent recruitment process.

If you thrive in fast-paced environments and are driven by problem-solving, this role is perfect for you. Please submit your CV to hr.mea@dedienne-aero.com

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