Front Desk Supervisor
3 weeks ago
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
The Front Desk Supervisor is responsible for overseeing front desk operations and ensuring that guests receive an exceptional level of service throughout their stay. This role requires strong leadership, organizational skills, and a commitment to maintaining the luxury standards expected in a five-star environment.
Main responsibilities include:
- Ensuring all guests receive a warm and welcoming experience upon arrival and throughout their stay, addressing any needs or concerns promptly
- Supervising the front desk team, providing guidance, training, and support to ensure efficient operations and adherence to service standards
- Supervising daily front desk operations, including check-in/check-out procedures, reservations, billing, and room assignments, ensuring accuracy and efficiency
- Addressing and resolving guest complaints and issues in a professional and timely manner, ensuring a positive outcome for guests
- Coordinating with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences and effective communication regarding special requests and room statuses
- Ensuring compliance with hotel policies and procedures, including safety and security protocols
- Maintaining and preparing reports on front desk operations, guest feedback, and team performance for review by the Front Office Manager
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Bachelor's degree in hospitality management or a related field preferred
- Minimum of 3 years experience in front office operations, preferably in a luxury hotel or resort setting
- Exceptional communication skills, both verbal and written, with a focus on guest satisfaction
- Proficient in hotel management software and property management systems
We'll reward all your hard work with competitive salary and benefits.
Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
-
Front Desk Supervisor
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar leo kanner center Full timeAbout the RoleAs our Front Desk Supervisor, you will oversee the daily operations of the front desk, including managing front office staff and ensuring seamless communication with guests.You will also be responsible for anticipating and handling guest requests in a professional and courteous manner.Key Responsibilities:Schedule and supervise front office...
-
Front Desk Supervisor
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full timeAs a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may...
-
Front Desk Supervisor
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full timeWe are seeking a highly organized Front Desk Supervisor to join our hotel operations. As a key member of our team, you will be responsible for ensuring seamless guest experiences and delivering exceptional customer service.About the Role:The successful candidate will have excellent organizational skills, with the ability to prioritize tasks and manage...
-
Front Desk Manager
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full timeResponsibilitiesResponsible for the running of the front desk by hiring and training all front desk agents and leading by exampleAnticipate and handle any guest requests and satisfy their needs within acceptable guidelinesAssist in the development and monitoring of the budget to provide top quality customer serviceSchedule the front office staff and...
-
Hotel Front Desk Supervisor
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Sheraton Imperial Kuala Lumpur Hotel Full timeJob DescriptionThe Assistant Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk at Sheraton Imperial Kuala Lumpur Hotel. This position is responsible for providing exceptional guest service, managing front desk operations, and supporting the hotel's goals and objectives.Key Responsibilities:Provide excellent guest...
-
Front Desk Manager Supervisor
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Manchester Marriott Hotel Piccadilly Full timeJob Summary:The Front Desk Manager Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences and efficient check-in/check-out processes. This role requires strong leadership skills, attention to detail, and effective communication with guests and team members.Key Responsibilities:Guest...
-
Front Desk Team Supervisor
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Sheraton Imperial Kuala Lumpur Hotel Full time**Job Overview**Sheraton Imperial Kuala Lumpur Hotel is seeking an experienced Front Desk Manager to lead our front office team and provide exceptional service to our guests.Key responsibilities include:Coordinating daily shift activitiesManaging front office staff and resourcesEnsuring seamless guest check-in and check-out processesDeveloping and...
-
Front Desk Senior Coordinator
18 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Minor International Full timeOur VisionAt Tivoli Hotels & Resorts, we strive to create unforgettable experiences for our guests. We believe in delivering personalized service, tailored to meet the unique needs and preferences of each individual.Job RoleWe are seeking a highly skilled Front Office Supervisor to lead our front desk team at Tivoli Hotels & Resorts. As a key member of our...
-
Assistant General Manager Front Desk
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the RoleWe are seeking a Customer Service and Operations Supervisor to join our front desk team at lxbfYeaa. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable experience.The ideal candidate will have excellent communication and leadership skills, with the...
-
Front Desk Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full timeAt Millennium Hotels and Resorts MEA, we are seeking a Front Desk Lead to deliver exceptional customer-centric service to our guests.The role involves overseeing the day-to-day operations of the front desk, managing colleagues, and addressing guest needs or concerns. Key responsibilities include:Greeting guests professionally and warmly.Fostering effective...
-
Front Office Supervisor
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar The Ned Doha Full timeRoles and responsibilities We are seeking a diligent and experienced Front Office Supervisor to join our team at The Ned Doha. As the Front Office Supervisor, you will play a crucial role in ensuring the efficient operation of the front desk and providing exceptional service to our guests. You will be responsible for supervising the Front Office team,...
-
Assistant Front Desk Manager
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAdditional Information (Arabic Speaker Preferred)Job Number: 24034854Job Category: Rooms & Guest Services OperationsLocation: Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, QatarSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: Non-ManagementPosition SummaryEntry level management...
-
Assistant Front Desk Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...
-
Front Office Supervisor Lead
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full timeRole OverviewWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at IHG Hotels & Resorts. As a key member of our front desk operations, you will be responsible for ensuring seamless guest check-ins, managing reservations, and providing exceptional customer service.
-
Front Desk Team Lead
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Sheraton Imperial Kuala Lumpur Hotel Full timeRole OverviewThe Assistant Front Desk Manager is a critical role at Sheraton Imperial Kuala Lumpur Hotel, responsible for providing exceptional guest service, managing front desk operations, and supporting the hotel's goals and objectives. This position requires strong leadership and problem-solving skills, as well as the ability to work effectively in a...
-
Front Office Supervisor
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar The Ned & Ned's Club Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose:We are seeking a diligent and experienced Front Office Supervisor to join our team...
-
Front Desk Coordinator
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full timeJob OverviewEnnismore is seeking a Front Desk Coordinator to join our team. In this role, you will be responsible for handling phone calls from guests, taking messages, and performing various administrative tasks.As a Front Desk Coordinator, you will be the first point of contact for our guests, providing them with information about our hotel and services....
-
Front Desk Manager Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob SummaryThis entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements. The front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk.Key ResponsibilitiesLead and assist in completing financial and administrative responsibilities.Serve as a role model to...
-
Assistant Front Desk Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Courtyard by Marriott Ahmedabad Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...
-
Assistant Front Desk Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Buenos Aires Marriott Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...