Customer Service Representative
3 days ago
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Greet and assist customers in a courteous and professional manner.
- Address customer inquiries and provide accurate information about products, services, and promotions.
- Handle customer complaints and resolve issues in a timely and effective manner.
- Assist customers in selecting products that meet their needs and preferences.
- Promote and upsell products and services to enhance customer satisfaction and drive sales.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Stay updated on new product launches, features, and promotions.
- Ensure the retail store is clean, organized, and well-stocked.
- Arrange product displays to optimize visual appeal and customer interest.
- Monitor inventory levels and report low stock or out-of-stock items to the store manager.
- Collect and report customer feedback to help improve products and services.
- Participate in training sessions and team meetings to stay informed about company policies and updates.
- Adhere to company policies and procedures, including security and safety guidelines.
- Ensure confidentiality and protection of customer information.
- Work closely with fellow team members and store management to achieve sales goals.
- Assist with special store events, promotions, and seasonal activities.
- Manage escalated situations with professionalism and provide customers with effective solutions that align with company policies.
Qualifications
- At least 3 - 5 years' of relevant work experience.
- Excellent customer etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
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