Customer Service Representative
2 days ago
About the Role
We are seeking a talented individual to join our team as a Customer Services Agent - Buggy Operator.
In this role, you will provide exceptional assistance to all customers at designated areas, such as check-in counters, boarding gates, and transfer desks. You will also be responsible for handling assigned flights/areas, operating MATAR Buggy Carts, and coordinating with internal and external departments for smooth operational achievement.
Key Responsibilities:
- Project a caring and service-oriented image to ensure total customer satisfaction.
- Follow standard operating procedures and consistently apply established service standards.
- Report for duty on time and maintain good grooming standards.
- Handle assigned flight/area duties, including operating MATAR Buggy Carts, special handling, check-in passengers, floor walking, queue management, and baggage services.
- Coordinate efficiently with internal and external departments for smooth operational achievement.
- Report any illegal, unsafe, or corrupt activities observed.
- Assist line manager in responding to emergencies or major operational disruptions.
About You
- You should have a High School qualification and 1 year of Customer Services experience.
- You should have relevant experience in a customer-facing role in the service industry.
- Airport experience is an advantage but not necessary.
- You should have knowledge of Departure Control Systems/Macs/Sabre/Altea.
- You should have completed advanced courses or equivalent in Passenger Handling and Customer Services.
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