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POSITION SUMMARY Responsible for converting business for the Residences / Apartments at the Marriott Executive apartments City Center Doha Hotel. This position is accountable for soliciting and managing all extended Stay related opportunities. Responsible for building positive relationships with residents and long stay guests with the goal of extending lease agreements to drive top line revenues. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience Provides service to our customers in order to grow market share from accounts on behalf of Marriott International. • Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget. • Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. • Selling or Influencing Others - Convincing others to buy Food and Beverages / Rent apartments or to otherwise change their minds or actions. • Proactive Selling – Win and close sales from new customers. • Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes. • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. • Supporting Marriott's Service and Relationship Strategy - Planning and contracting the customer's program/event, managing the success of the program/event and measuring service effectiveness. • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. • Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email. • Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc. Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major. • Marriott Experience preferred. • Long stay sales/ Front desk experience essential. • Arabic speaker preferred.
