Room Service Manager
1 month ago
Your day-to-day• Ensure that all set policies, procedures and best practices are in place and rigorously enforced.• Support the Food & Beverage Manager and focus on the rejuvenation of the Room Service experience. Room Service amenities, menus, beverage program and wine lists will be constantly assessed to remain relevant and in keeping with brand practices.• Work in partnership with the other departments to ensure guest s needs are determined/met.• Manage all aspects of Room Services operations on a daily basis and coordinate special events.• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within Room Service.• Assist in preparation of the annual operating budget which supports the overall objectives of the Room Service.• Maintain procedures to ensure the security and proper storage of Room Service inventory, and equipment, the security of monies, credit and financial transactions.• Operate the Room Service consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.• Ensuring LQA and brand standards, are clear, consistent, documented and accessible for our hosts with supporting documentation in place.• Conducts regular weekly training ensuring the guest satisfaction is up to standards.How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerWhat we need from you• High school diploma or equivalent and at least 1-3 years of restaurant / Room Service management experience. Hospitality Management Degree or some college preferred.• Technical skills include MS Office Word, Excel, PowerPoint, and Outlook.• Food and Beverage terminology, application, operation, wine service and knowledge, costs, menu development food and hygiene codes, and controlling inventory.• High level of drive for results; adaptable and flexible with the ability to build relationships.• Strong planning and organizing skills with great attention to details.• Excellent guest relations, problem-solving and time management skills.• Excellent written and verbal communication in English.• Arabic speaking is an advantage, but not a must
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