QHSE Officer HIA Hub Lounges
4 weeks ago
About the role: As QHSE Officer for HIA Lounges, you will be responsible for monitoring quality, health, safety (both occupational and food) and environment, to assess risk, and identify actions to reduce potential hazards. You will perform workplace investigations and respond to incident reports within hub lounges. You will ensure compliance to local and international QHSE standards. This position provides QHSE guidance to hub lounges and supports the operation in order to maintain and continually improve the organization safety culture and performance. • Assist in implementing and improvements of QHSE management systems, processes and procedures by continuously ensuring efficiency to support lounge operations in accordance with QR Group Safety and Security Department. Monitor compliance by ensuring standards are in line with local and international regulations (i.e. ISO 22000, ISO 9001, ISO 45001 and IENvA etc.) • Ensure and consult best way of food processing, preserving packaging, storing and delivering/serving. Carry out food samples, staff and environmental microbiological tests to ensure the safety of food and food preparation environment and provide consultation when required. • Actively participate in the QHSE incident investigations and prepare reports and take required actions in consultation with management. • Develop, facilitate and review QHSE risk assessments by conducting inspection, audits, evaluation of reported incidents and corrective action etc. for routine and non-routine activities to ensure continuous improvement of standards. • Record QHSE key performance indicators on a monthly basis and issue reports to the lounge management Suggest and advice changes to ensure continuous improvement on any additional effective KPIs to be added in the system as part of continual improvement • Ensure that standard operating procedures are in place and monitoring that these standards are consistently followed and maintained within Qatar Airways HIA Lounges as per QHSE international standards. • Follows up on the preventive and / or corrective actions identified during the audits / inspections and monitors the timely closing of the actions in coordination with other departments • Work towards getting industry certifications / re - certifications for the department and the company in regards to QHSE, compile and prepare documents required and ensure necessary process is implemented operationally. • Supporting QR Procurement Team in assessing suppliers' quality, safety and sustainability performance and specify requirements of raw materials, food products, OHS supplies to ensure safe high quality purchases. • Conduct food safety, hygiene, OHS and sustainability related briefing for HIA Lounges staff who can contribute to the level of conformance on a regular basis with assessments to ensure that the intended message is communicated. Qualifications Qualifications and Experience: • An ideal candidate will have a minimum of High School Qualification / Vocational Qualification / Diploma and 4 years of job-related experience OR Bachelor's Degree and 3 years of job-related experience Essential • At least 2 years of job related experience in airline lounges • Experience in handling customer / staff safety, food safety, quality related incidents. Preferred • Experience in Food Safety industry or Food Safety Management Systems • Auditor Certification in ISO 22000, ISO 9001, ISO 45001 or FSSC 22000 • Experience in IATA Environmental Assessment • NEBOSH IGC • Other related QHSE certificates Job Specific Skills: • Excellent oral and written communication skills for preparing and presenting reports and schedules. • Ability to foster teamwork among team members. • Excellent interpersonal skills for facilitating relationships with decision-makers. • Creative problem-solving skills to gather relevant information to solve planning issues. Application Guidelines Employees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed. · All internal candidates can only have three active applications at any point in time. · All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role · All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role
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HIA Lounges Manager
2 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeResponsibilities • To develop new and innovative projects by regularly analyzing customer feedback and review product quality and standards with constant research for raising level of standard. • To ensure that all approved enhancements concerning Lounge infrastructure, facilities, training and skill development of staff and service delivery...
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al-Jumayliyah, Qatar QATAR Airways Full timeThe Qatar Airways Group Recruitment Event in Bhutan Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure, instead, we dare to achieve what’s never been done...
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Executive Chef HIA Lounges
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al-Jumayliyah, Qatar QATAR Airways Full time§ Support the Senior Manager Lounges to manage the fast-paced lounge operations, by leading the culinary team to ensure the food is delivered on time and to a high standard for every customer. § Manage administrative tasks, taking stock of food, equipment supplies, and purchase orders. § Review staffing levels to meet service, operational, and financial...
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Executive Chef HIA Lounges
2 months ago
al-Jumayliyah, Qatar QATAR Airways Full time§ Support the Senior Manager Lounges to manage the fast-paced lounge operations, by leading the culinary team to ensure the food is delivered on time and to a high standard for every customer. § Manage administrative tasks, taking stock of food, equipment supplies, and purchase orders. § Review staffing levels to meet service, operational, and...
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Bar Attendant Hub Lounges
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al-Jumayliyah, Qatar QATAR Airways Full timeElevate your career to Premium Level. We are looking for Bar Attendant to join our award winning team in Qatar Airways Lounges. Qatar Airways operates different Lounges at Hamad International Airport. The Lounge's team primary focus is to offer a chance for customers to relax and rejuvenate before or between flights. The Lounges facilities are available 24X7...
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al-Wakrah, Qatar QATAR Airways Full timeBegin your culinary journey with us. Calling all ambitious & talented hospitality professionals to be part of our Talent Community within the Qatar Airways Group. As our network is growing, we are always looking to grow our team in our state-of-the-art global hub – Hamad International Airport (HIA), Doha, Qatar. Our business divisions are always...
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Procurement Officer
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al-Jumayliyah, Qatar QATAR Airways Full timeBuild your career with us Hamad International Airport is ranked as the 'World's Best Airport' at the SKYTRAX World Airport Awards 2024. Hamad International Airport has a team of passionate, dedicated and highly trained individuals from all around the world. We are looking for a potential candidate who will be dealing with the day to day procurement...
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Security Operation Officer
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Senior Manager Customer Experience Design
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Customer Service Improvement Officer
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Service Design Specialist On-board
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al-Jumayliyah, Qatar QATAR Airways Full timeOther key responsibilities are:Provide suggestions and improvement plans to help define and manage lounge products & services for Hub, Global and/or Ancillary Lounges as directed by the Line Manager Research industry wide best practices and products by conducting physical and digital competitor analysis (bench marking) of leading airlines, cruise liners and...
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Service Design Specialist On-board
4 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeOther key responsibilities are: - Provide suggestions and improvement plans to help define and manage lounge products & services for Hub, Global and/or Ancillary Lounges as directed by the Line Manager - Research industry wide best practices and products by conducting physical and digital competitor analysis (bench marking) of leading airlines, cruise liners...
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Customer Service Improvement Officer
2 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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al-Jumayliyah, Qatar QATAR Airways Full timeThe Qatar Airways Group Recruitment Event in Bhutan Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure, instead, we dare to achieve what’s never been done...
