Loyalty Insights Manager

4 months ago

alJumayliyah, Qatar QATAR Airways Full time

As a Loyalty Insights Manager, you will be responsible for providing long term business intelligence, metrics and data analysis within Qatar Airways Privilege Club (QRPC), taking lead to develop business change and providing analytical evidence for strategic plans to support the continued growth of the organization and ensure best available analysis and metrics are available to decision makers. This role will focus on all areas of data statistical analysis, defining operational performance metrics and monitoring them to provide analytical support in the development of divisional strategic plans, initiatives and special projects. Perform, deliver analytics and insights activities and efforts in support of QR Privilege Club work alongside analysts for high level delivery and adding value through actionable insight. Other key responsibilities are: • Design and implement a standard methodology for the delivery of reports and submissions including data extraction, evaluation, report design, analysis and quality control. • Develop and implement a comprehensive analytics strategy aligned with department's vision and mission, focusing on key performance metrics, customer experience and operational efficiency. • Develop and implement analytics frameworks, models and tools to support effective decision-making across QRPC. • Provide actionable insights and recommendations to QRPC leadership to optimize operational efficiency, enhance customer experience, and achieve business targets. • Seek, understand and evaluate the future reporting requirements and data analysis strategy of Qatar Airways Privilege Club (QRPC) and advise the Management team regarding any relevant changes in strategy and information requirements for impact assessment. • Utilize advanced analytics techniques to identify key performance drivers, trends and opportunities for improvement. • Drive and oversee data collection, research and analysis for informed decision-making. • Ensure research and analysis is conducted on a regular basis with an objective of improving operational performance, productivity and cost efficiency. • Define the quality, output and presentation of operational statistical data to achieve meaningful insight. • Evaluate existing analytics and operational reports from usability, readability and performance point of view and provide recommendations of improvement. • Provide strategic guidance and work together with operations team to operationalize solutions, delivering sustainable analytics, constantly on a lookout for data and digital solutions to mitigate operational challenges. • Enable self-service analytics capabilities for stakeholders. • Assess departmental performance metrics against international benchmarks by leading and designing measurement of KPIs so department has actionable & robust metrics in place to drive business improvement. • Develop business cases and gain sign off for value propositions, develop executive briefing material and supporting documentation for communicating plans to management. • Supports the strategy and decisions of the team by performing analysis or customer behaviour and data. • Identify drivers of customer experience accurately and measure the impact to the business. • Develop reports, visualizations and presentations to clearly highlight actionable insights from data to drive QRPC Teams' results combined with commercial implications and strategic/tactical recommendations. • Work in conjunction with Data Scientist and Analysts on customer segmentation, micro segmentations and personalization for QRPC members. • Design and develop advanced, flexible and customized dashboards in order to share customer insights across teams and departments. • Build structure for monthly, quarterly and annual reporting where needed. Qualifications About You We are looking for a passionate and experienced professional to join the Loyalty Team. Minimum qualification of bachelor’s degree or equivalent is essential. • 6+ years of job-related experience • Possess experience working with a variety of industries, such as Banking, Insurance, Retail & FMCG, Healthcare or Travel & Hospitality • Intermediate to Advanced technical skills in data science and machine learning, with experience using tools such as Python, R, TensorFlow, and PyTorch • Advanced communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and executive • Advanced problem-solving skills, with the ability to analyse complex data sets and develop innovative solutions to business problems • A passion for data science and AI, and a desire to stay up to date with the latest trends and developments in the field, such as GenAI • Expert understanding of statistics, operations research, forecasting and optimization methods • Expert understanding of IT related topics • Expert understanding of the loyalty business process including e-commerce, Marketing and Sales • Excellent communication and negotiation skills Application Guidelines Employees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed. • All internal candidates can only have three active applications at any point in time. • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process • If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role

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