Spa Executive

2 months ago

Doha, Qatar Fairmont Hotels & Resorts Full time

The Spa Executive is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.

Administrative And Financial Responsibilities

  • Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
  • Maintain accurate records of all data produced by recreation department.
  • Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
  • Review purchase requisitions required to have adequate stock of equipment and supplies.
  • Support to prepare monthly reports relevant to the operations.
  • Report any maintenance requirements of the recreation areas.

Guest Quality and Operational Excellence

  • Recognise arrivals of all VIP guests arriving in the facility and the hotel.
  • Ensure the facility is in peak condition at all times.
  • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
  • Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
  • Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
  • Deal with any guest complaints, comments or concerns with discretion and urgency.
  • Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
  • Ensure lighting and music levels are correctly set and maintained.
  • Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
  • Ensure all employees follow operational standards for cleanliness and upkeep of the facility.

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