Spa Sales Executive

6 months ago

Doha, Qatar Talent Pal Full time

Spa Sales Executive - Waldorf Astoria Lusail Doha

A Spa Sales Executive is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

**What will I be doing?**

As a Spa Sales Executive, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Sales Executive will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Assist guests and visitors in an appropriate and timely manner
- Promote resort memberships to guests and visitors
- Accompany every interested party around the Resort, to promote Memberships, ESPA Life and Fitness activities
- Actively promote products and services of the Spa
- Act as a representative of all products and services of the hotel and actively promote to spa guests and members
- Assist Spa Reception with reservations for treatments
- Work as part of the team and assist where and when necessary
- Manage guest feedback effectively to ensure both challenges and/or compliments are escalated to enable long-term improvements in products and services
- Ensure guest experience is proficient including bookings, payments, and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with Members, guests, management and team members
- Upsell Spa number and length of treatments, and latest departmental incentives
- Reach target for membership and upsell spa treatment as per monthly budget
- Report accidents, maintenance issues, and other incidents
- Ensure compliance with all health and safety regulations
- Attend ESPA life training
- Retail ESPA products after each treatment, liaise with Spa Therapist on home prescription card
- Sell Gift Card
- Follow ESPA Life, Forbes and LQA standards
- Offer Spa tours to guests and visitors
- Maintain confidentiality, regarding all information about guests and the business
- Report any suspicious behavior prior treatment for the safety of the team

**What are we looking for?**

A Spa Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Committed to delivering a high level of customer service
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous Spa experience
- 1 or 2 years' experience in sales
- Ability to see the opportunity, and act on it to secure revenue for Spa & Recreation department
- Strong selling skills
- High level of creativity
- Negotiation skills
- Arabic speaker
- Passion for sales and for achieving targets and objectives
- Positive attitude and good communication skills

**What will it be like to work for Hilton?**

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
**Go Hilton Team Member Travel**
discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

This job has been sourced from an external job board.

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